A user sought advice on building a ControlUp infrastructure to monitor two geographically distant sites, separated by 2500 km/1500 miles. Experts suggested the user leverage the latest version (8.8) of the ControlUp Console and Optimization Pack, and place all the necessary components, including the Solve and Insight Pack, in the larger site once it is built and ready. It was also suggested that it might be possible to establish a temporary network in Site A to help facilitate easier movement of components. The ControlUp Academy can be found at https://cuacademy.controlup.com/.
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IOP
Issues with ControlUp 8.8 Release of IOP Nodes Confirmed
The user had issues with the 8.8 release of IOP Nodes and asked about the latest version. They confirmed that the version they had was the latest, and reported that it was broken and communications errors were present. Other users mentioned that 8.7 had issues with hyphens in server names and that CUADMIN is no longer used in 8.8. Backing-up the 'C:\program files\Smart-x' folder was recommended, and the user was suggested to wait for more information. All users thanked each other for their help.
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How to Change the ControlUp Service Account Password
The team inquired about the consequences of changing the ControlUp service account password - it will affect Windows service accounts, IIS App Pools, monitor settings, and IOP ldap bind. A hint was shared to use the "Uninstall" option in appwiz.cpl and to restart the COP server for best results.
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How to Manage IOP Data Disk at Capacity in ControlUp
The user's local IOP data disk was nearly full, so they asked for advice. It was suggested to change the default settings for Splunk indexes to reduce the current size, with care as this will affect the time they can go back for specific metrics. The user also asked about the ActivityFiles folder, which will fill up until there is less than 10% free and then start purging old files. The user then mentioned they were planning to upgrade to IOP 8.7, which has a Data Retention Policy.
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How to Change Data Partition on a Linux-based IOP Installation?
A user asked how to change the data partition on a Linux-based IOP installation. @member suggested using IOP cmds available at https://support.controlup.com/docs/en/iopcmd-parameter-reference and offered the administration interface available at https://support.controlup.com/docs/insights-administration as a way to manage the disk.
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Can the ControlUp Monitor Upload Time Be Adjusted?
The user asked if it was possible to adjust the monitor upload time, which was answered as being hard coded to 30 minutes with a delay of up to two hours. On-Premise versions are written to disk every 10 minutes while the cloud version is every 30 minutes. No possibility was available to adjust the interval.
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Does ControlUp Solve On-Premises Have Historical Data?
A user asked if ControlUp Solve On-Premises had historical data, answered in the negative - Insights On-Premises is needed for this. There are no plans to integrate historical data into Solve right now.
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Suggestion for Script to Create Log Bundles with ControlUp Infrastructure Servers
A user suggested creating a script to generate log bundles with logs from ControlUp infrastructure servers such as SBA, COP, IOP, etc. An example of such a script was AppSense-Support.vbs and this was used to successfully retrieve the logs. The ControlUp Script Library includes a script (https://www.controlup.com/script-library-posts/deploy-log4net-for-controlup-processes/) for generating log bundles for Cloud components, although it is more complicated to do so for on-prem components due to the large size of the logs.
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ControlUp and FIPS Compliance: Progress Towards Certification and Security Efforts
A user asked about FIPS compliance with ControlUp, and the response was that ControlUp is likely closer to FIPS compliant but not certified. This is due to the way the registry key in Windows works, requiring only certified modules. ControlUp's security can be seen on https://www.controlup.com/controlling-your-security/, with different components in the process of certifying for FIPS 140-2. IOP being a Linux appliance, and COP being a webservice, the explanation does not directly apply to them.
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Why is My IOP Server Adding 3600s to the Login Time Since the Time Change?
A user asked about the impact of the recent time change in France on their IOP servers, with their login time being 3600s different. Following a procedure provided, they were informed that while it is possible to set the time zone, it wouldn't affect the logon duration. It was then suggested that this is an issue with the agent version, the 8.6.0.192, which should be updated. VSO 89643 on Userville was mentioned as addressing the daylight savings issue, though the portal is only available for on-prem customers. The user should also restart the agent for the changes to take effect.
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Read the entire article here...