A discussion took place regarding the inbound and outbound connections in the new version 9.x. Some users reported issues with disconnected connections and concern was raised about the impact on the agents. Ultimately, it was suggested to allow client traffic to/from ControlUp's AWS hosted services without firewall packet inspection for optimal communication. The agents have an escalating hold off pattern for reconnection attempts. It was also mentioned that the ControlUp URLs are hosted in Azure and there is an offline flow available as an alternative.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Triggers in ControlUp
Multiple users discussed issues with triggers, specifically the event log trigger causing an error message and items getting stuck in the monitor queue. Suggestions were made to check the machine column in the incidents pane, clear the queue or restart the monitor service. It was also mentioned to check and possibly increase the MaxAutoExecQueueSizeTotal and MaxAutoExecQueueSizeTarget settings. A ControlUp team member offered to look into the issue further.
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Troubleshooting Scoutbees Issues with SSL/TLS Alerts
One of the HTTP\S scouts in Scoutbees is failing with an error related to SSL/TLS alerts. The Application Events section shows that the organization is currently inactive and suggests a possible error with cipher suite hardening. However, the monitor server can access the site fine through Edge and other internal HTTP\S scouts are working properly. No further information could be found in the Windows System event log.
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Read the entire article here...
Understanding Auto-Remediate Feature in ControlUp
A user asked about the auto-remediation feature and questioned if it had patched their Zoom version, wondering where to find logs and traces. A ControlUp representative confirmed the feature works for both CVE and 3rd party applications, and directed the user to a video demonstration and price inquiries to sales. The feature and its benefits are also discussed. The video can be found at https://vimeo.com/926561424.
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Read the entire article here...
Troubleshooting Triggers in ControlUp v9 Beta
A user shared their experience with an issue in the ControlUp v9 Beta 9.0.1470, where triggers for a specific event log were not firing. After upgrading to the latest version, 9.0.1546, and restarting the monitor service, the triggers started working. The user also shared a helpful tip for viewing triggers by clicking on Incidents in the RT console and toggling on the trigger column. They hoped this would help others with the same issue.
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Read the entire article here...
Troubleshooting Ivanti Data Configuration in Logon Script
A user asked about the configuration needed to get Ivanti data in the logon script, specifically for the ALD script. Another user suggested reposting in the appropriate channel and tagging experts. The needed configuration involves auditing specific events and enabling logging. A script is available on ControlUp's library for easier troubleshooting. The AppSense-related logs can be analyzed using EMMon. EMMon can be found in the suite download at https://www.controlup.com/script-library-posts/ivanti-environment-manager-logging-enable/
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Read the entire article here...
Creating Triggers with ControlUp – A Discussion on Using “Super Triggers”
A team member asked if it was possible to create a trigger for logon duration exceeding a certain time. Another member suggested using average logon duration and getting creative with it. They discussed the idea of nested triggers and using "super triggers" as a workaround to count individual instances of logon duration and trigger an alert when a threshold is reached. The team will continue to look into this solution.
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Troubleshooting 10ZIGS Devices Not Appearing in ControlUp EdgeDX
A new employee at ControlUp asks for help with getting their 10ZIGS devices to appear in EdgeDX. Another employee suggests checking if there is a proxy blocking the agent from accessing the tenant, and provides a link to the tenant name and instructions for installing the agent. They also mention that the process should be called "sipagent" and logs can be found in /var/log/avacee. The conversation ends with the new employee confirming the process name and stating they will check the logs. There is also a link provided for agent installation instructions.
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Troubleshooting Advanced Triggers in ControlUp
A user had an issue with an advanced trigger not firing correctly and asked for advice. Other triggers were working, but this one was not. Other users suggested troubleshooting steps such as checking logs and querying the server. The issue was resolved with guidance from the ControlUp team.
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Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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Read the entire article here...