A user asked about BSOD events in ControlUp and shared that they have around 700 devices and 3-5 BSOD events per day. Another user suggested using the BSOD analysis script from the library to get more detailed information. After looking into the reported BSOD event, it was unclear if it was an actual BSOD or just a minidump. The user wanted this issue resolved and was willing to provide any necessary information. The power events tab in ControlUp can be checked to see if a machine rebooted during a reported BSOD event. The user was unsure if the machine had automatically rebooted when the user was not at their device.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
How to Troubleshoot ControlUp Monitor Script Actions Not Firing
A user encountered an issue with script actions not firing as expected on a ControlUp Moniter. This led to a discussion on potential solutions and troubleshooting steps, including checking the script location and examining monitor logs. The user ultimately decided to look into the issue further when they have access to the customer environment. Troubleshooting steps and suggestions were provided by other members in the Slack discussion.
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Read the entire article here...
Real-time Monitoring for Registry Changes on ControlUp VDAs
A user asked for a way to monitor a registry key or value on a VDA and trigger an action (script) to run if the value changes or is null. Another member suggested using ETW to track registry changes or creating a scheduled task that runs every X seconds to check the key with PowerShell. Real-time monitoring is desired in order to prevent necessary audit trails from being lost.
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Read the entire article here...
Gathering logs through ControlUp Academy and PowerShell scripts
A discussion took place about using ControlUp Academy to gather logs via PowerShell scripts. Hosting a CDN in Azure was suggested as a solution. However, another user suggested creating a function instead that would prompt for the log location and then download it as a .txt or .log file. This would be helpful in situations where users don't have time to provide logs or are VIPs. The idea was also brought up to consolidate all log-related ideas into one to put pressure on product management. There was also a question about whether input can be prompted in EdgeDX or ControlUp for Desktops.
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Read the entire article here...
Troubleshooting Scheduled Triggers in ControlUp
Multiple users discuss issues with scheduling triggers using various methods and provide tips for debugging triggers and creating debug logs. Additionally, they discuss the complexities of ControlUp's scheduling logic and suggest ways to improve it. They also share the link to a helpful ControlUp script for creating debug logs.
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Read the entire article here...
Troubleshooting WMI Memory Leaks with ControlUp cuAgent
A user reported that at a customer, WMI memory leaks were happening due to the use of cuAgent on machines using ControlUp 8.8 or higher. Removing cuAgent resolved the issue and a ticket with support was created. They suggest using a ControlUp script (https://www.controlup.com/script-library-posts/show-local-wmi-activity/) to obtain WMI logs and identify the problematic cuAgent WMI queries.
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Read the entire article here...
Automating Logoff of Old Horizon Sessions with ControlUp
Some users discuss using ControlUp to automate the logoff of old sessions in Horizon. One user suggests using a trigger pack with adjustable time to log off sessions after a certain period. Another user recommends building an sba that uses the invoke-cuaction for the horizon forced log off action.
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Read the entire article here...
How to View Incidents in ControlUp
A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.
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Read the entire article here...
Tracking Shutdown/Reboot Times with ControlUp Edge DX
A user asked if there's a way to use ControlUp Edge DX to track slow shutdown/reboot times. The ControlUp agent stops collecting data once a computer starts shutting down, so currently there is no way to track this in real time. However, there is a possibility of adding functionality for this in the future.
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Read the entire article here...
Logging for Automatic Deletion of Inactive Endpoints in ControlUp
A member of the team asked if there is a log for when endpoints are automatically deleted after being inactive for a certain number of days. Another member suggested that the device host name should be included in these logs. URLs mentioned in the discussion are not relevant for the summary.
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Read the entire article here...