A user asked about the possibility of passing text/fields from a Windows event log message as arguments for a script action using the Windows event based trigger. Another user noted that this is not currently possible but can potentially be implemented in the future. They provided a link to a support document and explained how to access the necessary information using a sample event based object. Another user suggested using this feature for automated actions based on specific error criteria. Another option is to use built-in actions like reset VM which utilize the ControlUp service account for the hypervisor. ControlUp Academy may have more resources on this topic.
Read the entire article here...
Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
How to Export DEX Audit Logs with ControlUp’s API
A user asked about exporting DEX Audit Logs and was directed to use API's to convert the data to any format desired, such as Excel. A link to the relevant API reference was also provided.
Read the entire article here...
Read the entire article here...
Creating Triggers in ControlUp for Outlook Inbox Monitoring
A user inquired about creating a trigger for Outlook Inbox on a server, and received a response suggesting the use of ControlUp to run a script using PowerShell and the Outlook COM Object. The script would then check and report the number of items in the Inbox. An example code was also provided. This solution was provided by Yoni and can be implemented through ControlUp.
Read the entire article here...
Read the entire article here...
High CPU Usage on macOS Sequoia from CoreAgent – ControlUp Community Discussion and Support
Multiple users reported experiencing high CPU usage on macOS Sequoia from /usr/local/com.controlup.edgedx.agent/Bin/CoreAgent. The issue has been observed on a variety of macOS versions, and restarting the device only temporarily resolves it. A ticket has been opened with CU support, and users are discussing the issue in the community. Some have seen similar issues with earlier agent versions, but it has since been fixed.
Read the entire article here...
Read the entire article here...
ControlUp API and Running Scripts on Offline Devices
A question was asked about using the ControlUp API to run scripts on an offline device. Another user responded that this is not possible and the device must be online for the script to run. However, the API does queue up requests for offline devices, with a short time limit of 1 minute. This is not intended as a cache, but rather to account for devices only checking in every minute. Therefore, it is not necessary to filter out offline devices in API calls.
Read the entire article here...
Read the entire article here...
Issues with Two Monitors Cycling after Upgrading to 9.0.5
A user opened a ticket but also asked for help in the Slack channel. They are having issues with two monitors cycling through connecting, logging in, and disconnecting after upgrading to 9.0.5. They have tried to run a network test and send a log, but did not find any issues. A link to the support article on creating monitor logs with Log4net was provided. The log file path for version 9.0.5 was also shared.
Read the entire article here...
Read the entire article here...
Experiences with Using SecureDX for Golden Image Patching in VDI
Users discussed their experiences with using SecureDX to patch golden images in VDI, including issues with scans and remediation. Suggestions were given to check logs and potentially disable the CDN. A newly released version of SecureDX may have fixed the issues. Using manual deployments or quick uninstall/reinstall of the agent was suggested.
Read the entire article here...
Read the entire article here...
How to Remove Devices from EdgeDX Before Maintenance Fall Off Takes Effect
A user asked about removing devices from EdgeDX before the maintenance fall off, due to a hardware refresh causing devices to be listed twice. Others suggested using the register with name flag or selecting and removing the device, and an API endpoint for deleting devices was shared. Someone offered their powershell module and potential ways to track old device names. It was recommended to match on serial numbers.
Read the entire article here...
Read the entire article here...
Troubleshooting On-Prem Solve Installation in ControlUp Community.
A user is experiencing issues with the on-prem version of Solve and asks for help with installation and configuration. Another user suggests downloading keys from the SOP appliance and configuring the IP address or FQDN, and provides a link to the instructions for the installation process. The user later updates that they have redeployed and followed the suggested steps, but still experience issues with the connection to the monitors. Another user explains that the monitors initiate the connection and suggests checking the monitor logs. The user thanks for the help and will try the suggestion.
Read the entire article here...
Read the entire article here...
Troubleshooting Web Login Timeouts in ControlUp 9.0.5
Members of the ControlUp team discussed an issue with the Web login for version 9.0.5, in which they were getting logged out after 24 hours despite setting the R/T console to 14 days. They questioned whether using SAML would change the session timeout, and another member suggested trying to rename the ControlUp folder in the roaming appdata in the profile.
Read the entire article here...
Read the entire article here...