A user was wondering where Monitors settings were moved to in version 9.05. Others offered suggestions and troubleshooting, including checking for proper permissions with the admin account used to log into Dex. The issue was eventually resolved.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Logins in ControlUp RTC and Web Authentication
A user discussed logging into RTC and not being directed to the web for authentication. It was mentioned that web logins are cached and if the %appdata%\ControlUp\WebLoginToken exists and is valid, then a web login is not necessary. The duration of the token is controlled in DEX. In the demo lab, it is set to 14 days.
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Read the entire article here...
Navigating Permissions and Training at ControlUp Academy
ControlUp Academy is a training platform for ControlUp software, offering free self-training and instructor-led content. Users can also obtain ControlUp certifications through the Academy at https://cuacademy.controlup.com/. Additionally, the discussion touched on permissions and login methods for the RT console, with @member providing tips on using SAML and ControlUp groups to resolve issues. The Academy can assist with further training on this topic.
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Read the entire article here...
Managing Errors in ControlUp Event Logs
A user asked about excluding or filtering out errors that were frequently appearing in event logs on machines. ControlUp will check internally to see what could be causing these events and from their dev team, it is safe to filter them out as they are harmless.
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Read the entire article here...
Troubleshooting srmagent.exe crashes on ControlUp Employees tab
At 9am and 10am, there were many application crashes caused by srmagent.exe. Some suggestions were given on how to troubleshoot or find the root cause, such as checking the event log or secure dx logs. If it happens again, it was suggested to open a ticket and send a dmp file for analysis.
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Read the entire article here...
Triggering Actions based on Specific Server Connection Failures in ControlUp Real Time Console
A discussion was held about being able to trigger an action based on the number of connection failures for a specific server. It was suggested to add a column in the Real Time Console to display the number of Citrix connection failures, which could then be used to create triggers. The user also asked about improved local host cache monitoring and the possibility of bringing it into the product. The ControlUp support team mentioned some relevant resources and offered to discuss further during an upcoming meeting.
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Read the entire article here...
Reducing Network Traffic between vCenter and ControlUp
A user asked about the high amount of network traffic between their vCenter and ControlUp. This could be due to the SOAP-based data collection, which would appear as HTTP traffic. It was suggested to run diagnostics on the data collector to confirm, and to consider creating a ControlUp site closer to the vCenter to reduce data traffic. Contacting a CSM or via DM was also recommended for further assistance. Event
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Read the entire article here...
Understanding ControlUp Edge DX on Igel
A user asked about running Edge DX on Igel. They wanted more data to help with a VDP connect issue and hoped to see it from the Igel side. Another user listed the information they can see from Edge DX, such as device performance, processes, applications, and events. They also mentioned the ability to remotely assist and run scripts for data collection. ControlUp Edge DX can be found within configuration/system events.
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Read the entire article here...
Recommending Interval Times for EUC Scouts and Delivery Group Configuration
A user asked for recommendations on interval times for running EUC scouts, and whether it is better to use one scout per delivery group. Multiple users responded with suggestions and advice, including the possibility of using staggered intervals to allow time for merging profiles. The issue of session disconnections was also mentioned, and the user confirmed they were using only one account.
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Read the entire article here...
Troubleshooting AppX Load Packages in ControlUp
A user was trying to figure out the discrepancy in the AppX load packages duration time and asked for clarification. Another user mentioned that the gap in the total duration was 2 seconds, caused by the operating system. They suggested disabling appx packages or checking storage speeds and profile sizes to improve login duration. Another user added that ControlUp shows what it knows to look for, but there may be other things happening that are not logged or classified yet. The original user thanked both for their helpful responses.
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Read the entire article here...