A user is experiencing an issue with ControlUp's DEX feature, as it is showing 150+ billion total horizon machines. They ask for insights on where this number is being pulled from and mention potential issues with recent upgrades. Another user suggests checking the HZ Machines metric on the root level to troubleshoot. The conversation then shifts to a discussion about scripts to grab the numMachines from VMware.Hv.DesktopSummaryData.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Windows Endpoints Reporting to DEX
Users discussed troubleshooting for a Windows endpoint that is reporting to DEX but not allowing remote access or remote shell. Suggestions included checking the event log, running system scripts, and refreshing the shell window. One member shared having a similar issue with a terminal, resolving it by refreshing the shell window.
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Read the entire article here...
How to Monitor Disk Space in ControlUp and SQL
It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.
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Read the entire article here...
Clarifying Authentication Options in ControlUp 9.05
Users discuss authenticating with the RT console in ControlUp 9.05 using a domain admin account without an email address. It is mentioned that an email address is now required for authentication and that LDAP login is still possible. A call is suggested for clarification. The ControlUp account - email based user is also mentioned.
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Read the entire article here...
Troubleshooting Upgrading Issues in ControlUp
A user experienced issues with upgrading monitors and connectors after upgrading from V9.0.01680 to V9.0.5.143. They had to manually RDP into each server to upgrade and couldn't log in to the ControlUP console after upgrading 8 collectors. Other users suggest using the Invoke-CUMonitorUpdate cmdlet or checking for domain-joined machine status. ControlUp also recommended upgrading to the latest version, 9.0.5.423, which may not solve the issue but is generally advised. A support ticket was recommended to address the initial issue.
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Read the entire article here...
Troubleshooting FSLogix in a Citrix Environment
Multiple users discussed a possible issue with Real-time dx and file handles not being released by 2022 servers in a Citrix environment. A similar issue was mentioned where the shell bridge process was hanging onto profiles and causing issues for users. The environment consists of Citrix, FSLogix, and Azure VMs with Windows 2022 Server. The problem is still being investigated and there is a need for visibility to see what is preventing the release of file handles.
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Read the entire article here...
Troubleshooting Monitors Settings in ControlUp 9.05
A user was wondering where Monitors settings were moved to in version 9.05. Others offered suggestions and troubleshooting, including checking for proper permissions with the admin account used to log into Dex. The issue was eventually resolved.
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Read the entire article here...
Logins in ControlUp RTC and Web Authentication
A user discussed logging into RTC and not being directed to the web for authentication. It was mentioned that web logins are cached and if the %appdata%\ControlUp\WebLoginToken exists and is valid, then a web login is not necessary. The duration of the token is controlled in DEX. In the demo lab, it is set to 14 days.
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Read the entire article here...
Navigating Permissions and Training at ControlUp Academy
ControlUp Academy is a training platform for ControlUp software, offering free self-training and instructor-led content. Users can also obtain ControlUp certifications through the Academy at https://cuacademy.controlup.com/. Additionally, the discussion touched on permissions and login methods for the RT console, with @member providing tips on using SAML and ControlUp groups to resolve issues. The Academy can assist with further training on this topic.
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Read the entire article here...
Managing Errors in ControlUp Event Logs
A user asked about excluding or filtering out errors that were frequently appearing in event logs on machines. ControlUp will check internally to see what could be causing these events and from their dev team, it is safe to filter them out as they are harmless.
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Read the entire article here...