A user asked for assistance in creating a trigger to log high CPU loads of RDSH machines and export it to a file. Another user suggested using the "Dump views to disk" action, which can extract data from the csv that is generated when the trigger is set off. No ControlUp URLs were mentioned.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting a Trigger in ControlUp
A user reported a trigger they created is not working and asked if there are any logs available to troubleshoot. Another user suggested removing the "from" part, checking the box for discovered machines, and using the name instead of netbios. The first user agreed to try these suggestions. Images of the trigger configuration were shared in the discussion.
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Read the entire article here...
Troubleshooting App Crashes on Windows 11 Devices
Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.
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Read the entire article here...
Troubleshooting Triggers for ControlUp Monitors
There is a trigger set to run on Monitors and the user encountered an error while it's running. One suggestion was to check the security context and make sure the relevant account is logged off from the server where the monitor is installed. Logging off the account logged into the server resolved the issue.
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Read the entire article here...
Upcoming Feature: Triggering Windows Events with “Information” Type on ControlUp
A user asked if it was possible to trigger windows events with "Information" type, and was informed that this is not currently supported. However, it will be available in a future release and a PowerShell script can be used as a temporary workaround. Another user thanked for the information and asked if there was a feature request submitted for this. The team at ControlUp responded that enhanced log monitoring, including triggers for Information-level events, will be integrated soon and they are looking for partners to help understand use cases. There was a question about adding trending for events and the response clarified this as having a trend analysis for events.
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Read the entire article here...
How to Access Audit Logs for Trigger Edits in ControlUp
A user inquired about audit logs for trigger edits, which are available in ControlUp's own audit log and syslogs if configured. The logs can be found in the VDI menu of DEX.
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Read the entire article here...
Event Log Triggers and Incidents in ControlUp
In a Slack discussion about event log triggers and incidents, a user asked if a new trigger could be created for a specific event log source and if it would still be logged as an incident if no follow-up action was attached. Another user suggested using the "Events" tab at the bottom for live events, while another recommended using Powershell to retrieve events captured through incidents. The "Top Windows Events" report in DEX was also suggested as a potential resource.
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Read the entire article here...
Troubleshooting Remote Shadowing with ControlUp on Edge DX
A user was having issues with remote shadowing on an endpoint with Edge DX installed. ControlUp support team suggested troubleshooting through Windows event logs or changing debug log levels. They also noted that it can take up to a minute before a new connection can be created.
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Read the entire article here...
Troubleshooting Outbound Issues with ControlUp 9.0 Upgrade
A user experienced issues with upgraded servers that were reporting to the wrong site. They received helpful information and links on how to fix this issue. Additionally, a related question was asked about updating template machines and their effect on new deployments. They were informed that the outbound change would need to be made on new deployments.
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Read the entire article here...
Managing Time Zones and Triggers in ControlUp
A user asked if ControlUp can set a single trigger that will log out all ICA sessions at 11pm server time, across client servers in different time zones. Another user suggested using trigger schedules to enable/disable triggers during certain days/times. The first user realized that a single trigger cannot achieve their desired outcome due to different time zones. The time zone for the monitor servers is Pacific, but the client servers are in various time zones.
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Read the entire article here...