A user asked where to find the option for creating a new custom report under Devices. Another user suggested that it should be located under the gear icon, and if permission changes prevented the user from seeing it, they should check the DEX audit log icon on the side. The issue was resolved.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Creating an Alert for Windows 11 Upgrades Using SCCM and Event Logs
The members of the ControlUp community discussed creating an alert for when users upgrade to Windows 11, and potential methods to determine this information. There was talk of using SCCM for confirmation, querying event logs, and even using a custom script that was shared in the text. The script was described as an experiment that the user can share if others are interested.
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Read the entire article here...
Troubleshooting Missing Metrics in ControlUp – FSlogix Upgrades
After upgrading to the most recent version of FSlogix (hotfix 4), a user noticed that some metrics were missing from the VDI console. QA was asked to verify the issue, and after providing more details, it was found that the metrics were related to a trigger from Event ID 25 in the VHDMP log. The user was advised to open a support ticket for further assistance.
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Read the entire article here...
Creating Alerts for Microsoft Applications in ControlUp
A user asked how to create an alert for various Microsoft applications using the "Top process by application crashes" report. The solution involves using the win_event_log table and setting event_level to 2. Additionally, the text should use "contain" instead of "equals."
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Read the entire article here...
Resolving Duplicate Email Alerts in ControlUp 8.8 On-prem Using Trigger Monitors
A user was experiencing duplicate email alerts and asked for help in setting up a trigger email alert from one monitor only. Another user suggested checking the frequency at which the trigger runs and contacting support for further assistance, including sending a screenshot of the trigger settings. The user was advised to create logs for support to review. The feature being discussed can be found in ControlUp 8.8 On-prem.
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Read the entire article here...
Troubleshooting Citrix EUC Scout and Custom Hive Errors
A user encountered an error while using Citrix EUC scout with a custom hive, which led to authentication failure when enabling Dynamic Flow. More details such as the specific error and versions of Workspace App and Custom Hive were provided. A fellow user suggested a troubleshooting tip which involved stopping the service and running a command with debugging enabled. No solution was yet found, but the debugging tip may help the user pinpoint the issue.
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Read the entire article here...
Troubleshooting Deployment of ControlUp Mac Agent through Jamf
ControlUp users discuss deploying the ControlUp Mac agent through Jamf and possible errors with tenant and code. Troubleshooting advice is given, including recommended locations for script and potential issues with SSL inspection on network. One user also mentions having a script for installing the Mac agent through Intune.
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Read the entire article here...
Understanding DEX User Session Details – Explaining CPU Utilization Percentage Breakdowns
A discussion about the DEX User Session Details reports showing 2 lines on the CPU graph - 1 for computer % utilization and 1 for user %. The user was asking for clarification on what these percentages mean. Another user explained that the user % represents the portion of the CPU utilized by apps launched by the user and their desktop, while the computer % also accounts for the resources needed to keep the OS running. The discussion also touched on how these percentages are broken down on a VM with multiple CPUs assigned and the use of "host machine" in the description. It was mentioned that the computer % will also factor in the usage of other users and system processes on multi-user systems.
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Read the entire article here...
How to Use Parameters in Powershell Scripts for ControlUp
A discussion about different options for using parameters in Powershell scripts was brought up, including using $args without a [param] block, using a [param] block with named parameters, or not specifying parameters at all. The advice given was to only use named parameters with a [param] block for proper integration with ControlUp. Examples of these options were provided.
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Read the entire article here...
How to Export Data into Files using ControlUp Trigger
A user asked for assistance in creating a trigger to log high CPU loads of RDSH machines and export it to a file. Another user suggested using the "Dump views to disk" action, which can extract data from the csv that is generated when the trigger is set off. No ControlUp URLs were mentioned.
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Read the entire article here...