A user reported encountering an issue with the "Power On Generic VM" script while using ControlUp at a customer's site. Others responded with potential solutions and one user shared their process for releasing scripts on the ControlUp Community Slack channel. The original poster planned to run the script in a trigger on powered off VMs and asked if this would affect permissions. The conversation also delved into the necessary user permissions for scripts that use invoke-cuquery or similar functions and the importance of running as a domain user. A linked to a previous post about releasing scripts on the ControlUp Community Slack channel was also shared.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Discussion on Virus Detection in ControlUp Folder
A user shared their findings on the ControlUp folder - it looks like after 5 days, eicar was no longer detected as a virus. The user did not know what a bloom filter was, so they sent the logs to a defender expert. After researching, they became more confused and someone joked about flowers.
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Read the entire article here...
Troubleshooting Client-Side Errors in Citrix Applications with ControlUp
A user asks about monitoring client-side errors when launching Citrix applications, and another suggests using ControlUp to trigger alerts for this issue. There is a question about including the application name in email alerts, but it seems this is not possible with current template variables. Other members may have creative solutions to this issue.
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How to Monitor and Stop Running Services in ControlUp
A user asked how to monitor a service and stop it if it is detected as "Running". Another user suggested using the process name and creating a trigger with a script action to kill the process and stop the service. They also mentioned a cu script that can look into svchost, but it may not be able to be modified for this purpose. It was also mentioned that the system will not allow direct killing of svchost. The user will check if the service creates an event log and if it does, they can create a trigger and run a script action. The thread includes a few humorous responses as well.
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ControlUp v9.x Inbound/Outbound Connections: Issues and Solutions Shared
A discussion took place regarding the inbound and outbound connections in the new version 9.x. Some users reported issues with disconnected connections and concern was raised about the impact on the agents. Ultimately, it was suggested to allow client traffic to/from ControlUp's AWS hosted services without firewall packet inspection for optimal communication. The agents have an escalating hold off pattern for reconnection attempts. It was also mentioned that the ControlUp URLs are hosted in Azure and there is an offline flow available as an alternative.
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Troubleshooting Triggers in ControlUp
Multiple users discussed issues with triggers, specifically the event log trigger causing an error message and items getting stuck in the monitor queue. Suggestions were made to check the machine column in the incidents pane, clear the queue or restart the monitor service. It was also mentioned to check and possibly increase the MaxAutoExecQueueSizeTotal and MaxAutoExecQueueSizeTarget settings. A ControlUp team member offered to look into the issue further.
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Troubleshooting Scoutbees Issues with SSL/TLS Alerts
One of the HTTP\S scouts in Scoutbees is failing with an error related to SSL/TLS alerts. The Application Events section shows that the organization is currently inactive and suggests a possible error with cipher suite hardening. However, the monitor server can access the site fine through Edge and other internal HTTP\S scouts are working properly. No further information could be found in the Windows System event log.
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Understanding Auto-Remediate Feature in ControlUp
A user asked about the auto-remediation feature and questioned if it had patched their Zoom version, wondering where to find logs and traces. A ControlUp representative confirmed the feature works for both CVE and 3rd party applications, and directed the user to a video demonstration and price inquiries to sales. The feature and its benefits are also discussed. The video can be found at https://vimeo.com/926561424.
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Troubleshooting Triggers in ControlUp v9 Beta
A user shared their experience with an issue in the ControlUp v9 Beta 9.0.1470, where triggers for a specific event log were not firing. After upgrading to the latest version, 9.0.1546, and restarting the monitor service, the triggers started working. The user also shared a helpful tip for viewing triggers by clicking on Incidents in the RT console and toggling on the trigger column. They hoped this would help others with the same issue.
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Troubleshooting Ivanti Data Configuration in Logon Script
A user asked about the configuration needed to get Ivanti data in the logon script, specifically for the ALD script. Another user suggested reposting in the appropriate channel and tagging experts. The needed configuration involves auditing specific events and enabling logging. A script is available on ControlUp's library for easier troubleshooting. The AppSense-related logs can be analyzed using EMMon. EMMon can be found in the suite download at https://www.controlup.com/script-library-posts/ivanti-environment-manager-logging-enable/
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Read the entire article here...