The discussion revolved around automating the process of rebooting a server that is being monitored using Scoutbees. Various suggestions were made, such as using the API to check alerts on an interval, running a custom hive, and using EdgeDX or RTDX. It was suggested that a user feedback item should be created for this feature. A new version of Scoutbees API was mentioned, which allows for retrieving alerts and writing a script to initiate a server restart based on that. The API can be found at https://api.controlup.com/.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Script Actions in ControlUp Solve
A user was having trouble with script actions in Solve, and it was suggested to check the permissions for the "ControlUp Monitors" role. After some testing, it was determined that there may be a bug causing the issue, and a workaround was found by setting the "run shared script actions" permission to allow for organization members. Direct messages were then used to further discuss environment-specific information.
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Read the entire article here...
Troubleshooting High Peak User Input Delays in ControlUp
A user asked for recommendations to diagnose high Peak User Input Delays. Another user suggested zooming in on the time of the delay and checking memory usage. They also shared how to find information on what application is slow to respond to user input. The discussion then focused on how to identify the cause of a slow application, often due to resource constraints. The team provided examples, such as MMCexe processing event logs, and suggested that more resources may not always solve the issue.
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Read the entire article here...
Creating Triggers for Windows Events in ControlUp
A team member sought help in creating a trigger for a specific windows event (with event ID 4725), which they wanted to log for future review. Other members pointed out that the event information needed to be at an audit failed level and also needed to be a supported event log. A link to support documentation was provided for reference. No further workaround was suggested.
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Read the entire article here...
Troubleshooting EUC Sync Script Issues
A user submitted a problem with the EUC Sync script, where the secondary site was showing as "disconnected" in the logs but appeared to be connected in the console. After further troubleshooting, it was discovered that the issue was related to shared accounts not being replicated properly. This was resolved and the EUC Sync script worked properly.
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Read the entire article here...
Trouble with Admin Rights and Scoutbees in ControlUp
A user reported losing admin rights in Scoutbees and unable to edit or delete scouts. Other users reminded them of the failsafe to have at least one Admin and suggested submitting a support ticket for assistance. A screenshot was requested to investigate the issue further. The user later updated that they had deleted an old account and could no longer access Scoutbees on multiple organizations. Support was working on resolving the issue.
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Read the entire article here...
Changes to ControlUp Support Site: Where is the “Create Ticket” Button?
A discussion took place about the changes to the support site, and the lack of a "Create Ticket" button. It was suggested that the option is now available under the user's profile on the top right after logging in. If not, users can still log a ticket via email. The button will be back soon. 🤫
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Read the entire article here...
ControlUp Logs and Syslog Functionality for Edge DX Users.
A user asked about Syslog functionality for ControlUp logs on their SIEM tool, as they are exclusive users of Edge DX. Another user suggested using API's to extract logs, and mentioned the use of a cloud-hosted Splunk. They also discussed Windows event logs on endpoints, with event IDs for remote control/shadow and shell sessions. Mac logs are kept separately, and can be accessed through a specific command. An event staffer confirmed the information.
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Read the entire article here...
Enhancing EdgeDX File Transfer for Multiple Machines
A discussion took place about pushing files and applications remotely to multiple machines. Options such as Intune were mentioned, but the user was redirected to setting up a FTP/HTTP page to act as a repository. Future consideration will be given to enhancing the file transfer capabilities of EdgeDX for log collection and other uses - users should add this feature request to UserVoice with as much detail as possible.
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Read the entire article here...
Gather Drive Type Information with ControlUp Edge DX
This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.
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Read the entire article here...