A user asked about tracking unused desktop pools in Solve - ControlUp offers a Session Count report which tracks usage over time and allows the user to look back for up to a year. The report provides quick insight into usage of Desktop Pools. An additional option is to setup a trigger to log users off after a set time of inactivity.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Analyze Logon Duration “Gap” Time with FSLogix Integration
Members discussed troubleshooting Analyze Logon Duration "Gap" time using product version 8.8 and FSLogix integration. It was suggested to use the 'Disk Mount Time' column in the console to look for any patterns among machines and certain file shares. Isolating the user to one server and running procmon with the ALD script could help narrow down 'the needle in the haystack'. This could reduce lines of code to a few 100k.
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Read the entire article here...
Troubleshooting 0% CPU for Edge DX Endpoints
An issue arose where all CPU was 0% for a group of Edge DX endpoints with no data in the process_stops data index. It was postulated that a collection issue was the root cause, and as a first step the user was encouraged to restart the SIP agent and check the application event log.
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Read the entire article here...
How to View Logs from BlueScreenViewer in ControlUp Edge DX?
A user asked for help running a script from ControlUp Edge DX, which was not producing any output. It was suggested to check the JSON output and the website link was shared for more info. It was also clarified that when running the script manually, the output showed Unhealthy - BSOD found. Finally, the new BSOD dashboard was mentioned and it is expected to go into production this weekend, which the user was excited to hear.
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Read the entire article here...
Issues with Event Triggers Not Detecting Informational Events on ControlUp
A user had an issue with event triggers on ControlUp not detecting informational events. It was confirmed that informational events are not detected, so the user is unable to get notified of both failure and recovery.
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Read the entire article here...
Finding Actual Size of FSLogix Profile .vhd in ControlUp
The user asked for a way to get the actual size of their FSlogix profile .vhd in ControlUp since disk metrics in Solve use values from Windows or FSlogix logs. Four scripts in the realtime console may have the relevant info and the "Current Size" column can display the size of the VHDX. It was then suggested to watch a webinar from yesterday and a blog which talks about the VHDX size. The Show FSLogix mounted container details SBA can show the "VHD Actual Size (MB)" field which displays the size of the VHD from the share.
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Read the entire article here...
Capturing Event Log Data with ControlUp Edge DX Documentation
Timothy's new documentation covers collecting event data from Agent, recording additional events, viewing recorded events with the event log report, setting up alerts and automation using the win_event_log index, running a script on a device to scam for historical events and remote control into a device to view events manually. The article can be found at https://support.controlup.com/docs/windows-event-logs-with-edge-dx and was praised for being well done.
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Read the entire article here...
Creating an Alert for Applications Crashing in ControlUp
@member asked for advice on creating an alert for applications crashing, but they weren't sure if they needed a certain event configured first or not. It was confirmed that they needed to configure the event before the agent can pick it up and the process was explained. https://cuacademy.controlup.com/ has more information on ControlUp alerts.
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Read the entire article here...
Where are the Log File Located in ControlUp
To find the log files for one or more errors, users can install Script Based Actions (SBA) and run it against the cumonitor.exe process in the console, or deploy the monitor with the revised cumonitor.exe.log4net file. For more details, see https://www.controlup.com/script-library-posts/deploy-log4net-for-controlup-processes/ and https://support.controlup.com/docs/how-to-create-monitor-logs-with-log4net. For further assistance, users can contact ControlUp support.
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Read the entire article here...
Troubleshooting DB Configuration with ControlUp
A user was having trouble with their DB configuration as it was hosted in a cluster. The error message indicated that this was due to the database being involved in a database mirroring session or an availability group, and that they were using version 8.6.0.192. The suggested solution was to set the DB to Full Recovery, and to disable the DAG for that DB during install and then re-enable it afterwards.
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Read the entire article here...