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Logs Related Training & Support Archives

Logs training and support-related archives from inside the ControlUp Community on Slack.

Error 94 in FSLogix Log Parser Script

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Users were having issues with the FSLogix log parsing script, showing an error in line 94. It was found that changing the line to include a '+' would solve the issue, which @member then confirmed. The update has been pushed to production, and the issue is now resolved.

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How to Kick off Windows Systemreset Command from ControlUp Edge DX?

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A user wondered if there was a way to kick off the Windows "systemreset -factoryreset" command with a script from Edge, as an alternative to the user going into recovery mode, but it seems that a prompt is required which will be unanswered if the user is not logged on. The user would not like to automate this process and the solution may not be worth the effort required to make it 100% safe.

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How to: Service Account for a Monitor in ControlUp

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A user asked about setting a service account for a Monitor - the user had already created the shared credential with the necessary permissions. The user was unsure if the Monitor needed an additional service account when performing actions requiring the 'Allow Log on as a Service' permission. It was clarified that the shared credential could be set as the Monitor service account / domain identity through the ControlUp Console. The user found the article 'User Permissions in ControlUp' (https://support.controlup.com/docs/user-permissions-in-controlup) helpful.

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Understanding Desktop Load Time in CU Insights for VDI Environments

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The user asked for an explanation of the Desktop Load Time parameter in CU Insights for Citrix VDI environments - this is the average duration of the desktop initialization phase, including the Active Setup phase if it is the first time a user logs on to a Windows computer. The user also asked what can affect the duration and if any methods are available to fight the parameter and make the Logon Duration Score lower. Further information is available at https://support.controlup.com/docs/logon-duration-report and https://www.controlup.com/resources/blog/entry/troubleshoot-and-speed-up-windows-logons-in-desktop-virtualization-environments/.

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Troubleshooting Slow Logons with ControlUp and FSLogix

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A user asked for a way to examine slow logons in a new FSLogix configuration. @member suggested watching the ControlUp Analyze Logon Duration webinar for an introduction to the ALD script, followed by the extended Q&A blog/video. They also recommended launching an FSLogix log parser script to look for retries and the "loadProfile time" in the ControlUp logs. The user is asked to report their results. Weblinks: ControlUp Analyze Logon Duration webinar: https://www.controlup.com/webinars/webinar-end-slow-logons-forever-with-controlup/; ControlUp Analyze Logon Duration Q&A blog/video: https://www.controlup.com/resources/blog/entry/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/; FSLogix log parser script: https://www.controlup.com/script-library-posts/fslogix-log-parser/.

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Creating a Script for Maintenance Mode Changes on Citrix Machines

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This discussion was about creating a script to show who changed maintenance mode on Citrix machines and when, as well as potential logs for restarts, forced logoffs and MCS updates. The ControlUp Script Library already includes a script that shows log information, but users suggested modifications to provide more detailed information such as for maintenance mode changes. The discussion was in favour of this idea as it would allow for quicker learning of the why behind accidental maintenance mode changes. The Script Library URL is https://www.controlup.com/script-library-posts/show-citrix-director-actions/.

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How to Deploy ControlUp Remote DX on IGEL Devices

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A user asked about the best or newest way to deploy/update ControlUp Remote DX on IGEL. The Igel firmware release 11.08.230 includes ControlUp Agent 8.1.5.500 and the user asked how to activate this feature. The user was given advice to move away from Real-Time but add them to Edge DX. As of 11.04 and earlier, the user was advised to use a custom partition. There is a bug that prevents the user from connecting after June last year, though. The user can download the ControlUp Remote DX Agent install script for IGEL devices using OS v11.05.152 and test it on OS v11.07.198.

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Help With Logging off Issues in Citrix VDA Environments using ControlUp

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A user encountered a 'logging off' status in a Citrix VDA environment. After selecting 'log off' option, the process takes longer than usual and, if the user tries to reconnect the next day, they get a message. ControlUp can help with this situation, either setting an automated action to reboot the system for single sessions, or putting the machine into maintenance mode for multi-session hosts to prevent new connections. In case of one user assigned to the system, killing the processes one by one can help. Further information can be found on Citrix's support article: https://support.citrix.com/article/CTX891671/graceful-logoff-from-a-published-application-renders-the-session-in-active-state.

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Targeting Machines for Surveys in ControlUp Edge DX

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A user asked if it is possible to target certain machines for surveys in ControlUp Edge DX, with the current options being AD groups or individual machines. It was mentioned that machine group selection may need to be requested as an enhancement. Linux agents do not currently support user sentiment. The survey is sent to users, and Edge is not installed on Citrix desktops.

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