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Microsoft Azure Virtual Desktop (AVD) Related Training & Support Archives

Microsoft Azure Virtual Desktop (AVD) training and support-related archives from inside the ControlUp Community on Slack.

Troubleshooting AVD Deployment Issues with ControlUp Console

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A user asked for suggestions about an AVD deployment issue, where the agent is failing to deploy from the Console on some machines. Solutions such as ensuring Administrative Shares are enabled, and that the account running the ControlUp Console.exe has Administrator permissions on the remote machine were suggested. The Microsoft Troubleshooting page with information on Administrative Shares can be found at https://learn.microsoft.com/en-us/troubleshoot/windows-server/networking/problems-administrative-shares-missing.

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The ControlUp Blog – A ‘Technical’ Wealth of Knowledge! 

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As I prepared to write this, I sat back. I tried to think of another company’s blog that was as technical, deep, and truly useful in showing the value their software brings and diving deep and leaving the reader more educated with actionable results. I can only think of one, AND the ControlUp Blog! With that in mind, I recommend adding the ControlUp Blog to your reading list.…

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ControlUp Agent and Remote DX Installation on an On-Premise Environment

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A user asked about installing the ControlUp agent and Remote DX across an on-premise environment, with IGEL and Windows PCs as clients. In order to control both from the console, version 8.8 and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement set to 1 are required. The Remote DX should be installed via SCCM, as per Microsoft's policy. Full details can be found on the ControlUp Support Upgrade Guide, linked here: https://support.controlup.com/v1/docs/upgrade-guide-for-hybrid-cloud-8-x-to-8-8#upgrade-controlup-agents.

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ControlUp Script: Measuring VM Start Time with Azure AVD

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This script is designed to measure the time it takes for a VM to start and accept the first user connection when the containing host pool is set to "Start VM on connect". It can be used with an Azure resource ID and tenant ID, and requires credentials to be configured beforehand. The script works with Azure AVD and is hypervisor independent, but it is unknown if it works with an on-prem hypervisor like VMWare or with Azure HCI.

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The Benefit of Running RemoteDX and EdgeDX Together

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A user asked if there was any benefit to running both RemoteDX and EdgeDX in addition to each other. They are completely different, with RemoteDX adding extra metrics to VDI sessions and EdgeDX focused on corporate physical endpoints. Though each offers different data, there is benefit in drilling down from RemoteDX to the device in EdgeDX. Real-Time DX and Edge DX are two different products, so EdgeDX data is not viewable in Real-Time DX but Solve and DEX provide this data in the same web interface.

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Stuck in “estimating the connection quality” with RemoteDX Plugin

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A user encountered an issue with RemoteDX where users were unable to reconnect to their disconnected Sessions on an RDS Farm and were stuck in "estimating connection quality". After uninstalling RemoteDX, the issue was solved when importing a Linux Load Balancer (HAProxy) Reg key. The user was thanked for this resolution and it was documented for reference. RemoteDX is not natively supported by RDS but is supported against Citrix/VMware Horizon/AVD. Documentation for RemoteDX can be found at https://support.controlup.com/docs/remote-dx-client-device-metrics.

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