Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Microsoft RDP Related Training & Support Archives
Microsoft RDP training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Script Issues with “Power On Generic VM” in ControlUp
A user reported encountering an issue with the "Power On Generic VM" script while using ControlUp at a customer's site. Others responded with potential solutions and one user shared their process for releasing scripts on the ControlUp Community Slack channel. The original poster planned to run the script in a trigger on powered off VMs and asked if this would affect permissions. The conversation also delved into the necessary user permissions for scripts that use invoke-cuquery or similar functions and the importance of running as a domain user. A linked to a previous post about releasing scripts on the ControlUp Community Slack channel was also shared.
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New Remote Control Feature for Non-Domain/Corporate Devices and IP Restrictions in ControlUp
There was a discussion about the new Remote Control feature and whether non-Domain/Corporate devices can access it. The new feature is not dependent on Active Directory and only requires the agent to communicate with ControlUp's backend. Some companies may see this as a security risk, but it can be restricted to only allow access from corporate-owned devices by setting up the SAML provider. The required URLs for communication can be found at https://support.controlup.com/docs/agent-outbound-communication#required-urls and more information about remote controlling VDI/DAAS devices can be found at https://support.controlup.com/docs/remote-control-your-vdi-daas-devices. The group also discussed the importance of thoroughly reading and understanding the documentation before asking questions.
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ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Closing Remote Sessions Required When Uninstalling Citrix Client
The Citrix client mentioned in the Release Notes page is the Remote DX Plugin. When uninstalling this plugin, all remote sessions (including RDP, ICA, and Virtual Channel) must be closed otherwise the uninstall will be aborted. It is a known issue and it is recommended to close all these sessions before uninstalling. The release notes will be updated soon.
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Can the ControlUp RealTime DX Console Be Run From Another Server?
It is possible to run the ControlUp RealTime DX Console from another server other than the Monitor as long as it meets the requirements outlined in the Knowledge Base article https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1. Having the Console on the Monitor server is not preferred as it can bog down resources and can lead to corrupted RAM databases which may cause alerts and automation not to fire. It is best practice for users to open the Console on a dedicated machine and to use the DEX platform instead of Solve.
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Switching ControlUp COP Server from Light to Production Mode
A user has a ControlUp COP server in light mode and needs to switch to production mode, but is facing an error when clicking the 'Production Mode' button. Support suggested using a tool to decrypt the SQL connection string and editing it manually, or nuking the installation and reinstalling in production mode. The user confirmed they had installed in light mode due to not having an available database at the time.
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Looking for tips on troubleshooting Protocol latency issues?
This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.
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Troubleshooting “Send Message To Horizon User” Script Error
The user was trying to run the “Send message to Horizon user” from the community script using a trigger but received an UAC error. Solutions such as disabling UAC from the Control Panel and making sure the Horizon pod was in the same ControlUp site as the agent machines were suggested. Additionally, the user had to generate Horizon creds on each Monitor server individually. The issue was eventually resolved.
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Why are mouse clicks within RDP sessions in ControlUp 8.8 passed through to background apps?
Users have reported an issue when using RDP/ControlUpconsole.exe, where clicking within an RDP session causes random background apps to pop to the foreground. It was suggested this was a known issue unrelated to ControlUp/RDM/Citrix, linked to the RDP stack, and ControlUp are unable to do anything about it. A workaround is to open the RDP session in a new window. ControlUp are also working on a modern Remote Control solution, but this will only be available with the Solve product, which the user doesn't have access to for another 3 years.
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Read the entire article here...