A user asked for tips on finding the RTT value for ICA sessions in the ControlUp real time console. Another user mentioned that currently only TCP sessions display this value, but there may be plans to add it for UDP sessions in the future. It was confirmed that the sessions in question were using UDP. No further action was needed.
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Microsoft RDP Related Training & Support Archives
Microsoft RDP training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Upgrading Issues in ControlUp
A user experienced issues with upgrading monitors and connectors after upgrading from V9.0.01680 to V9.0.5.143. They had to manually RDP into each server to upgrade and couldn't log in to the ControlUP console after upgrading 8 collectors. Other users suggest using the Invoke-CUMonitorUpdate cmdlet or checking for domain-joined machine status. ControlUp also recommended upgrading to the latest version, 9.0.5.423, which may not solve the issue but is generally advised. A support ticket was recommended to address the initial issue.
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Read the entire article here...
Examining Initial Programs and Protocols in ControlUp User Activity Report
The team discussed the initial program for the data in the user activity report, specifically in regards to Standard RDP connections versus Citrix connections. It was mentioned that the initial program may appear as "Blank," "Published," or the name of a Citrix Delivery Group. There was also some confusion regarding the initial protocol, with one user noting that the protocol is typically HDX for connections via Citrix.
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Read the entire article here...
Understanding Protocol Latency: Causes and Implications
Protocol latency is the time taken by a communication protocol to process and transmit data across a network. Factors such as network congestion, distance, protocol overhead, and server processing time can affect latency. This can impact system performance and user experience, making it crucial to reduce protocol latency for real-time applications.
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Read the entire article here...
Troubleshooting Script Issues with “Power On Generic VM” in ControlUp
A user reported encountering an issue with the "Power On Generic VM" script while using ControlUp at a customer's site. Others responded with potential solutions and one user shared their process for releasing scripts on the ControlUp Community Slack channel. The original poster planned to run the script in a trigger on powered off VMs and asked if this would affect permissions. The conversation also delved into the necessary user permissions for scripts that use invoke-cuquery or similar functions and the importance of running as a domain user. A linked to a previous post about releasing scripts on the ControlUp Community Slack channel was also shared.
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Read the entire article here...
New Remote Control Feature for Non-Domain/Corporate Devices and IP Restrictions in ControlUp
There was a discussion about the new Remote Control feature and whether non-Domain/Corporate devices can access it. The new feature is not dependent on Active Directory and only requires the agent to communicate with ControlUp's backend. Some companies may see this as a security risk, but it can be restricted to only allow access from corporate-owned devices by setting up the SAML provider. The required URLs for communication can be found at https://support.controlup.com/docs/agent-outbound-communication#required-urls and more information about remote controlling VDI/DAAS devices can be found at https://support.controlup.com/docs/remote-control-your-vdi-daas-devices. The group also discussed the importance of thoroughly reading and understanding the documentation before asking questions.
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Read the entire article here...
ControlUp – A Game Changer for Server Migration and Troubleshooting
A user shared how ControlUp has made server migration to new vCenter and network VLANS easier, saving hours of manual work. The tool offers multiple features and visibility into different environments to help resolve issues and prevent finger-pointing. Other users also express their appreciation for ControlUp's handy features such as historical troubleshooting and data analysis.
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Read the entire article here...
Closing Remote Sessions Required When Uninstalling Citrix Client
The Citrix client mentioned in the Release Notes page is the Remote DX Plugin. When uninstalling this plugin, all remote sessions (including RDP, ICA, and Virtual Channel) must be closed otherwise the uninstall will be aborted. It is a known issue and it is recommended to close all these sessions before uninstalling. The release notes will be updated soon.
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Read the entire article here...
Can the ControlUp RealTime DX Console Be Run From Another Server?
It is possible to run the ControlUp RealTime DX Console from another server other than the Monitor as long as it meets the requirements outlined in the Knowledge Base article https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1. Having the Console on the Monitor server is not preferred as it can bog down resources and can lead to corrupted RAM databases which may cause alerts and automation not to fire. It is best practice for users to open the Console on a dedicated machine and to use the DEX platform instead of Solve.
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Read the entire article here...
Switching ControlUp COP Server from Light to Production Mode
A user has a ControlUp COP server in light mode and needs to switch to production mode, but is facing an error when clicking the 'Production Mode' button. Support suggested using a tool to decrypt the SQL connection string and editing it manually, or nuking the installation and reinstalling in production mode. The user confirmed they had installed in light mode due to not having an available database at the time.
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Read the entire article here...