In order to have a script take action on a workstation and prompt the active user to reboot, various options were discussed, such as Toast Framework, Msg.exe, and Executables available in Edge DX. Edge DX has a local Executable to send customizable messages without the need of API, which can be used for the task. More information about Edge DX and Invoke-CUAction can be found in the ControlUp Support website (https://support.controlup.com/docs/invoke-cuaction).
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Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
How can I create a group-specific offline device alert in ControlUp Edge DX without using static IPs?
A user asked for help creating an alert in ControlUp Edge DX to detect when a device from a particular group goes offline. It was suggested that the Last Communication property is used to calculate "offline", and a static value could be used in the current alert system. The REST API can be used to get machines that have been offline for a certain amount of time. It was also suggested to look at the bell icon when creating an alert as a list of values with descriptions should be available.
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Read the entire article here...
ControlUp Academy Introduces a New Video Tutorial Library
The ControlUp journey is truly exhilarating! Our solutions are advancing rapidly, powered by the enthusiasm of the ControlUp Community. Together, we're aiding IT professionals in garnering the insights they need to deliver top-notch service to their end-users, spanning EUC/VDI and workstations/laptops.
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Read the entire article here...
Does ControlUp Remote DX Work on ThinOS Devices?
While ControlUp does not have an agent that works with ThinOS devices, Dell released one in December, and third-party posts suggest it works. It is RemoteDX, not EdgeDX, which only adds metrics to the real-time console.
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Read the entire article here...
How to Remotely Uninstall Agents in Citrix Environment After 8.8 Upgrade?”
A user asked about updating ControlUp agents in a Citrix environment. The user had previously installed manually but encountered an error when updating to 8.8. An uninstall script (https://support.controlup.com/docs/i-can-t-remove-the-controlup-agent-msi-installed-@member) and use of Tanium was suggested to remotely uninstall the agent. Additional topics discussed were ControlUp Sync Scripts for persistent desktops, and RemoteDX and EdgeDX for endpoint devices. Titles: Remote Uninstall of ControlUp Agent 8.8 in Citrix Environment; Remote Uninstall of ControlUp Agent 8.8 in Citrix with Tanium.
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Read the entire article here...
Seeking Resource for Appneta vs. Edge DX Comparison: Help Needed for Evaluating in My Environment?
When looking to compare network monitoring and performance management solutions AppNeta and ControlUp Edge DX, there are some key differences to consider. AppNeta focuses on network performance monitoring, while ControlUp Edge DX monitors endpoint devices. Additionally, AppNeta uses active probing technology while ControlUp Edge DX uses agent-based technology. ControlUp Edge DX provides additional features for endpoint management including patch management, remote access, and security. Also, the ControlUp team can provide assistance with the initial implementation and configuration for a trial period.
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Anyone experiencing Teams crashing or not opening with ControlUp Edge DX, Beyond Trust Endpoint Privilege Management (Avecto), despite ControlUp exclusions?
A user asked if anyone is using EdgeDX and Beyond Trust Endpoint Privilege Management (Avecto) in their environment and experiencing issues with Teams crashing or not opening. ControlUp has exclusions in place, but the issue persists. Following registry entries should indicate exclusions put in place by the Avecto team. Communications between ControlUp and Avecto support may be necessary to troubleshoot the issue further.
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What Condition Should I Use to Set Up an Alert in Solve for Edge DX When a Ping is Missed?
To set up an alert in Solve for Edge DX when a ping is missed. What condition would I use?
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Understanding ControlUp Edge DX Geolocation
Edge DX and geolocation issues were discussed; Windows Location Services is used and if not enabled the ISP is looked up, followed by a default centre in Wichita. An article was suggested for further info - https://support.controlup.com/docs/device-geolocation.
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Read the entire article here...
Can ControlUp Real-Time Be Deployed in an On-Premise Environment?
A user asked if it was possible to deploy Real-Time Diagnostics in an on-premise environment, which is possible with a fully on-premise solution. HP thin clients can be added to Edge DX, which is cloud-only and can get remote DX data from them but not the devices themselves.
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Read the entire article here...