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Physical Desktops Related Training & Support Archives

Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.

Assistance Finding CotnrolUp Edge DX Weak Wi-Fi Signal Notification Script

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The user asked for assistance finding a script for an Edge DX weak wifi signal notification for end users, and was provided with a script to use and settings to change. It was suggested that adding the device name to the alert could help, as well as to make sure the retrigger delay was not set too low. The user was also advised to include >=1 in the script to ensure notifications were only sent for devices using a wifi connection.

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How to install ControlUp Edge DX via Command Line

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A user asked how to install EdgeDX on a RDSH Farm. It was suggested to modify the command line, adding "RegisterWithDeviceName": true and "REGISTERWITHNAME=1". Additionally, there will also be a need to check if the device group/tag needs to exist, as that may be a factor in the devices not appearing in Edge DX. Resources can be found at https://support.controlup.com/docs/edge-dx-agent-distribution-and-installation-for-windows.

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Targeting Scripts to Specific Devices with ControlUp

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It is possible to have a script with a system or user trigger run on certain device groups or tagged devices by checking the tags/groups within the script itself. The 'COMPUTERNAME' environment variable can be used to target devices, and the 'SIPDEVICEGROUP' environment variable can filter by Edge DX device group. A device_group text file stored locally can also be used, although the script will still run on all devices before stopping after the check is made. More details can be found at https://support.controlup.com/docs/scripting-guide#targeting-a-script-at-a-specific-device.

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How to Create Custom Dashboards in ControlUp Edge DX?

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Users asked about creating custom dashboards in Edge. Currently it only supports custom reporting inside the interface, but using a 3rd party tool is an option. Video demonstration of using the Edge API and import of data exports (csv) into a 3rd party tool were shared by @member. Professional services from ControlUp may help with building custom dashboards, although it is unlikely to be available before 2024.

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Can Controlup call an executable or script on Mac?

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A user asked if they can use Controlup to call and run an executable or script on a Mac. The product manager said they will open a support ticket and share their ideas with the Product Manager for Edge DX. The team suggested a workaround of using Bash as the script language but starting Script with #!/usr/bin/env swift.

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Installing ControlUp Edge DX on Non-Persistent VDI Images

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A user was having difficulty finding documentation on installing ControlUp Edge DX onto a non-persistent VDI base image. The solution is to add the ONLYSTARTONBOOT=1 argument and to register machines by name in the agent settings within the tenant. Casing is important. The full command is: msiexec /i agentmanagersetup.msi /qn DEVREGCODE=(SampleCode) TENANT=(TenantName).sip.controlup.com ONLYSTARTONBOOT=1 REGISTERWITHNAME=1.

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Accessing the API Tab in ControlUp SIP

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In order to access the API tab in ControlUp SIP, users must login directly to SIP, not through DEX. If unable to log on, a support ticket can be submitted for a devops team to create an API key. An instructional video featuring all the steps to get started with Edge DX API and Power BI can be found at https://vimeo.com/843341854?share=copy. There is no exact ETA on when the API key tab will be available for DEX.

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