A user asked about the frequent attempts made by EdgeDX/SipAgent to access the Windows local security authority subsystem. Another member offered to investigate and asked about the current version being used. The user confirmed they are using the latest version.
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Physical Desktops Related Training & Support Archives
Physical Desktops training and support-related archives from inside the ControlUp Community on Slack.
Understanding ControlUp Edge DX on Igel
A user asked about running Edge DX on Igel. They wanted more data to help with a VDP connect issue and hoped to see it from the Igel side. Another user listed the information they can see from Edge DX, such as device performance, processes, applications, and events. They also mentioned the ability to remotely assist and run scripts for data collection. ControlUp Edge DX can be found within configuration/system events.
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Read the entire article here...
Integrating Power Query and Power BI with ControlUp Tenant – Documentation and Support for Accurate Reporting
A user asked if there was documentation for connecting Power Query and Power BI to their tenant for reporting. Another user shared a link to a ControlUp blog post on visualizing problem desktops with Power BI, but noted that the results may differ due to API changes. It was suggested to obtain an Edge DX API key from support for accurate results. A link to the guide for creating an API key was also provided. The original user has placed a support ticket for assistance.
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Read the entire article here...
Differences in Latency between EdgeDX and VDA Protocol
A user asked about the differences in latency between EdgeDX and the ControlUp VDA protocol. It was suggested that this may be due to different sample rates and frequencies. The user expected the maximum latency in HDX to match that of EdgeDX, but it was discussed that this may not be the case if HDX is not sampling at the same time. ControlUp URLs for EdgeDX and the VDA were also shared.
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Read the entire article here...
Limitations of RemoteDX and EdgeDX for Non-Windows Devices in ControlUp
A user was experiencing difficulty connecting to the physical endpoint with Edge DX from a VDI session. The link between RemoteDX and EdgeDX is currently only supported for Windows devices, and there are no plans for future support. This limitation can be reported and upvoted on Uservoice. The "jump to device" functionality may still be possible by copying the device name and searching for it in the device details tab. There is currently no documentation or mention of this limitation being a known issue or unsupported in the release notes or knowledgebase. It is believed to be due to the ability for RemoteDX to pull the device ID from Windows, which is not built in for Linux/IGEL/thin clients.
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Read the entire article here...
Pinging Google and its potential effects on network latency.
The group discusses pinging Google and other options for avoiding latency issues. Some are concerned about Google blacklisting companies for pinging too much, while others defend using ping as a useful feature but acknowledge the need to disable it in certain security situations. OpenDNS and Cloudflare are suggested as alternative options to avoid pinging Google. The group has a meeting with Cloudflare scheduled.
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Read the entire article here...
Configuring Retention Policy for ControlUp Monitoring Data
A user asked about configuring a retention policy for monitoring data in real-time dx and edge dx. The only article found was for managing retention in Cu Insights, which is out of date. However, it was noted that this is managed from the backend with a default of 365 days for real-time and 30 days minimum for edge dx.
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Read the entire article here...
Enabling Scheduled Updates and Run Capabilities on Specific Weekdays in ControlUp
A user requested the ability to choose the 3rd or 4th Saturday of the month for machine updates in ControlUp's monthly patch picker. This would ensure that the updates happen on the same day of the week each month. The company will add this capability. The user also requested a similar feature for running scripts/actions in EDGE DX and has submitted a user voice for it.
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Read the entire article here...
ControlUp EdgeDX: Custom Fields and Populating Meta_Strings
In this Slack discussion from ControlUp, a user asked about the availability of custom fields in EdgeDX. Another user mentioned the meta_string_1 through 3 fields which can be populated by running scripts on the endpoint. A sample script was shared by a member and it was suggested to use JSON format when writing to these fields. The discussion also includes a link to the ControlUp support page for scripting and creating custom indexes.
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Read the entire article here...
Troubleshooting Reports for Installed Printers in ControlUp
Discussions regarding reports for installed printers took place in the ControlUp Slack channel. A script from the Edge DX script library was suggested as a solution, along with a section with SIP_EVENT tags and information in the script guide. It was mentioned that the script may need to be configured and checked for the overwrite checkbox in order to display properly. Various suggestions for displaying the information in the UI were also given.
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Read the entire article here...