The user asked if Community Benchmark stats are available only in the Insights > Logon Duration tab, and if there is a benchmark score for overall user experience that combines UX metrics. It was clarified that there is no UX score benchmark yet, but it is part of ControlUp's roadmap. Additionally, CPU/RAM/IOPS usage benchmark is shown in the App Trends report.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
How Can I Generate a Report for IOPS and/or Read/Write Latency for VMware Datastores?
A user asked how to get a report for iops and/or read/write latency for a VMware datastore. It was suggested to use the Host Trends report in ControlUp Insights/Solve or export schedules. A trigger with thresholds can also be used along with the exports or export-cuquery to indicate when the datastore is slow and report back. Host Stress showed latency of almost 1.3 sec. for read and writes.
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Why is My Advanced Trigger in ControlUp Not Functioning Correctly for Long-Running Processes?
A user was having trouble with a trigger set up to identify a process that has been running too long, resulting in either false positives or no action taken. Suggestions were made to set up a scheduled trigger with invoke-cuquery and possibly use invoke-cuaction with Remote PowerShell for the killing of the process. A suggestion was also made to open a support ticket. Another user also highlighted the filter on Start Time in the GUI as not being useful for the things they needed it for.
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What Condition Should I Use to Set Up an Alert in Solve for Edge DX When a Ping is Missed?
To set up an alert in Solve for Edge DX when a ping is missed. What condition would I use?
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Why is My IOP Server Adding 3600s to the Login Time Since the Time Change?
A user asked about the impact of the recent time change in France on their IOP servers, with their login time being 3600s different. Following a procedure provided, they were informed that while it is possible to set the time zone, it wouldn't affect the logon duration. It was then suggested that this is an issue with the agent version, the 8.6.0.192, which should be updated. VSO 89643 on Userville was mentioned as addressing the daylight savings issue, though the portal is only available for on-prem customers. The user should also restart the agent for the changes to take effect.
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Dell Wyse Thin Clients stopped receiving ControlUp Remote DX information since updating to the latest firmware
A user reported that the ControlUp agent was not working with the Dell Wyse ThinOS 2303 firmware and mentioned that Dell may need to be involved with the new update. It was suggested that a Dell case should be opened. After some further investigation, the user found that a module.ini setting had been added which caused the ControlUp agent to not load, and removing the entries fixed the issue.Title: ControlUp Agent Not Working After Dell Wyse ThinOS 2303 Firmware Update
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Alternative Way to Check User Processes with ControlUp Triggers
A user suggested having a floating window with the processes of a user when the "Navigation to sessions/overview" is clicked, as a way to check for CPU, RAM, disk or network spikes when their "User Input Delay" exceeds a certain threshold. Another user suggested using the „dump views to disk” follow-up action in triggers as an alternative. This follow-up action can be used to select the views needed and create CSVs or XLS files for further investigation. Information about this can be found at https://support.controlup.com/docs/setting-up-triggers.
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How to get the IGEL Device Name vs. the MAC Address with ControlUp Remote DX?
The user asked about how the naming of an IGEL thin client works, as it appears in the COP and in scripts. The network name had not been set, so it appeared differently in UMS and COP, and the scripts gave an error. By setting the Network Name, it should appear consistently across the platform. For more information, please see https://kb.igel.com/endpointmgmt-6.08/en/renaming-igel-os-devices-47711460.html.
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Is the ControlUp “Forecasting” Feature Supported on On-Prem?
A user asked if the "Forecasting" feature for Insights Reports was supported on On-prem infra, specifically for the Host Trends report. They were told that it was not available on-prem, and that there were no plans to add this to IOP at this time.
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Accessing Custom “Teams Trends 7days” Insights Report
A user asked for help accessing a custom Insights report "Teams Trends 7days" - they were provided with the full URL to access it both for cloud (https://insights.controlup.com/home/application-trends/) and on-premise (https://insights.domainname.com/teams_trends_7days). Unfortunately, this didn't help and the page comes up blank.
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Read the entire article here...