A user asked why they were unable to disable the ControlUp Daily Digest. After trying from different web browsers and ensuring that the user had sufficient permissions, they opened a support ticket and it was discovered that two user accounts for the same user were present with different permissions - the least restrictive taking precedence. It was fixed, and they asked how to control who receives the Daily Digest. To do so, an email address and the time of day when it is sent needs to be entered.
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Synthetic Monitoring Related Training & Support Archives
Synthetic Monitoring training and support-related archives from inside the ControlUp Community on Slack.
How to add new users to ControlUp Real Time DX?
A user asked a question about adding users to a ControlUp setup, with the question of whether it needs to be done via the Login Setup screen in version 8.7 or if it can be done through adding people to an AD group. In order to do this, users need to be added manually. However, ControlUp is working on enhancing its Solve/SAML integration, which will enable new users to be auto created as needed. This would be done with the new DEX platform/login when configured to use SAML. ControlUp will keep @member updated on its progress with the DEX platform.
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Read the entire article here...
Does ControlUp Support Nutanix Files?
A user asked if ControlUp supports Nutanix Files, and it was mentioned that while Nutanix Files specific metrics cannot be seen, AHV can be added for lots of storage information. EdgeDX from ControlUp is a different product and cannot be installed on an FSVM. It was suggested that adding Nutanix CE CVM nodes & Prism Central VM’s to ControlUp via Retouw.nl could give some insights. Furthermore, CIFS shares or SMB Protocols can be tested for availability using ScoutBees or a scheduled trigger that starts an SBA and alerts if anything fails.
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Read the entire article here...
ControlUp Scoutbees List of IPs to Allow
A user asked for a list of IPs to allow for Scoutbees and ControlUp provided a link to the relevant cloud locations at https://support.controlup.com/docs/cloud-locations-used-by-controlup-products#scoutbees, resulting in humorous exchanges between team members.
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Read the entire article here...
Triggering ControlUp Automation with Scoutbees Alerts
A user asked if an alert from Scoutbees can trigger a ControlUp automated action. It was suggested to run scripts using ControlUp Automation to interact with Scoutbees. An idea was proposed to create an error log in the events, and for ControlUp RealTime to trigger an automation from that event. Additionally, writing a script to either put the server into maintenance mode or reboot was considered. ControlUp RealTime currently only has the ability to execute native actions through PowerShell commandlets and the follow up actions can call web hooks.
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Read the entire article here...
Troubleshooting Abnormal Alerts from Scoutbees EUC
A user reported above-average alerts from Scoutbees EUC scouts in Frankfurt. It was suggested to set up an extra hive to exclude any issue within the existing one. The ControlUp team could not confirm any change has been made in the VDI environment, and suggested to manually access the tested resources to validate the credentials. Support was contacted to troubleshoot the issue further and the user indicated they will be monitoring the issue in the coming days.
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Read the entire article here...
How to Get Started with ControlUp Products
Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.
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Read the entire article here...
Monitoring VeloCloud SD-WAN Routers with ControlUp Scoutbees
A user asked about monitoring VeloCloud SD-WAN routers with Scoutbees or script actions. The respondent suggested availability could be monitored using a ping or http/s test, while a more advanced solution could be done with the shell test. For deeper performance monitoring, it depends on the router's OS - for a supported Linux flavor Edge DX may be an option. Syslog capabilities and the operating system should be investigated to check for other options.
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Read the entire article here...
How are the credentials saved on ControlUp Scoutbees for a published App/Desktop scout?
Credentials for Apps/Desktops on Scoutbees are encrypted either in a database or with AWS-vault, depending on whether the Scout is running on a cloud hive or a custom hive. When configuring a custom hive, the credentials are stored only locally in a file. For further information see https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1668549692870029.
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Read the entire article here...
Finding Out About SSO Integration for ControlUp Products
A user asked about SSO integration with Solve and Insights, as well as the integration of Scout Bees and whether it is necessary to configure Solve and Insights separately with the IDP. The user was informed that Solve and Insight can be accessed via Solve, and that Insights will be ported over into Solve, with the data upload process and dependency on s3 being removed. An update is expected in about a week or two, and the user was advised to contact their CSM or sales team for more unofficial details.
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Read the entire article here...