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Triggers Related Training & Support Archives

Triggers training and support-related archives from inside the ControlUp Community on Slack.

Adding Triggers for Multiple Drives in ControlUp

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A user asked for suggestions on how to add a trigger for the D drive, on top of an existing one for the C drive. There is a way to do so by creating an advanced trigger for the logical disk category and using "D:\" as the disk name criterion. One user initially had trouble finding the option, but realized they had selected the wrong Record Type. The solution was found in the end.

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Logon Timeout Trigger Absent in ControlUp Version 9.1.5.426

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A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.

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Configuring Triggers in ControlUp

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A discussion about configuring triggers in ControlUp. A user asks about the interval of a low disk space trigger, and it is clarified that the trigger will only fire again when the threshold is breached again. It is confirmed that if space is cleared and then falls below the threshold again, it will trigger a new alert. It is suggested to duplicate the trigger and adjust the value, or use a scheduled trigger for more customized functionality.

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How to Run PowerShell Scripts on Multiple Citrix VDAs with ControlUp.

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A new user asked for help on running a PowerShell script on multiple Citrix VDAs to gather information about Windows updates and VDA versions. They currently receive two emails per triggered event and would like to condense the output into one file and only receive one email at the end of the month. Other users suggested using the tag system or ControlUp modules to achieve this.

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ControlUp data update intervals and new agent method for collecting data

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In a group discussion, a question was raised about the update intervals for different data points in desktops. The company was asked for a document listing these intervals and for access to scripts that can manually update desktops on demand. A specific script was requested but it was explained that the company is moving away from using scripts in future versions. However, a different way to collect data is already in the latest version of the agent. The suggested method gets around issues with unsigned PowerShell scripts. Further information and support can be found at support@controlup.com.

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Automatic Triggers for Scripts in ControlUp

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A user asked about automatic triggers for scripts, specifically if there is any notification for the user when a script runs once per day. ControlUp confirmed that unless there is something in the script that triggers a toast or popup, there will be no notification for the user.

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Creating Workflows to Auto Tag Machines Based on Location

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A discussion was had about creating a workflow to auto tag machines based on location, with the trigger being logon or unlock. There is currently no native support for this type of trigger in ControlUp Workflows. The recommended workaround is to create a scheduled flow that runs every 5-15 minutes to update tags based on IP address and location data. Using controlUp One integration or Windows Event alerts were also suggested as alternative methods.

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