A user encountered a difference in result between running the 'Analyze Logon Duration' Script manually and as an automated action in ControlUp. Possible causes discussed include the monitor triggering it vs. the console, interpreation of the decimal seperator, and events triggered by Ivanti. Support suggested the customer open a ticket to investigate further and to mention this Slack thread. The ControlUp Agent version on the affected desktop was 8.6.5.427.
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Triggers Related Training & Support Archives
Triggers training and support-related archives from inside the ControlUp Community on Slack.
How to get Usernames and Login Time Data via ControlUp Insights or Triggers
A user inquired about the best way to create a report using Insights which includes usernames and login times to a CSV on a network location. The suggestion was to use an Export Schedule in Monitor config or build a trigger that fires an export when logon duration is higher than a certain amount of time, or use export-cuquery. Historical data is only available in Insights/Solve and Outlook macros can be used as a workaround.
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Read the entire article here...
Creating a ControlUp Trigger to Check if Log File is Changed
A user asked about creating a trigger file that notifies an email if a log file is not changed for two days. Solutions proposed include making a custom event log entry and using the System.IO.FileSystemWatcher class. The user found a potential solution and will update the discussion with their results.
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Read the entire article here...
Using the EUC Universal Sync Script in ControlUp
When using the EUC Universal Sync Script, make sure the "preview" Parameter is set to false in the cfg file to run the Sync script, and restart the monitor service for scheduling. The version on Github is the latest. The warning "Commit Changes?" is misleading but to assign False to the Preview parameter commit needs to be set to Yes. A bug in 8.8 related to Templates being empty was mentioned.
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Read the entire article here...
How can I pass a second arguments in a ControlUp Automation Trigger?
A user asked how to pass two command line arguments to the ‘Process CPU Usage Limit’ script when the automation trigger is started. The answer suggested changing the defaults in the script action. Title: Passing Command Line Arguments in Automation Trigger
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Read the entire article here...
Troubleshooting an Alert to Send Email When Free Space is Less Than 15GB
A user asked for help troubleshooting an alert to send an email when free space on a disk is less than 15GB. The user found that the alert only fired after restarting the monitor or agent. After further investigation and advice from another member, the user learned that triggering the alert requires the free space to cross the threshold from a greater to lower value, and that creating a series of triggers at each threshold is necessary to ensure that alerts are triggered as needed.
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Read the entire article here...
Customizing Widgets and New Analytics in ControlUp Solve
The conversation began with customers asking for the ability to filter applications in widgets, blacklisting or whitelisting them. ControlUp is now excluding ControlUp processes and allowing customization of widgets in the upcoming Solve release. In addition, there will soon be a new analytic report for machines with high CPU. Finally, users can use Export-CuQuery to create a workaround to get data on applications crashing or hanging.
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Read the entire article here...
Investigating Unusual Behavior on ControlUp VDI’s
ControlUp experienced weird issues in their environment, where VDI's were ignoring all policies and scanning their drive. Microsoft Defender Engine 4.8.2210.6 was identified as the cause and a rebuild was done using the latest 4.8.2211.5 engine to fix it. Other users were asked if they have experienced a similar issue. It was further clarified that the engine was not supposed to be scanning the drives but the process itself was pulling data from the PVS server. Investigations found that most systems couldn't give the version of the process and the instances that did didn't show any spike in I/O.
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Read the entire article here...
Can $(username) be Used as a Variable for Windows Event Alert Templates?
A user asked if $(username) could be used as a variable in an alert template for Windows events. This is not possible, but the value can be seen in the Incident pane if the variable is included in the trigger criteria. This was confirmed with testing. The Template variables can be found in Google Sheets.
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Read the entire article here...
Monitoring/Remediating VMware Horizon VDI with Triggers and Scripts
The user is looking for input on triggers and scripts to monitor/remediate VMware Horizon VDI environments. They recommended using a logon script triggered when a slow logon threshold is reached. Tuning the timing parameters and enabling extra logging is suggested.
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Read the entire article here...