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Unified Communications Related Training & Support Archives

Unified Communications training and support-related archives from inside the ControlUp Community on Slack.

Analyzing Windows Shell and Active Setup to Improve Performance

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A question was raised about improving performance by zooming in on Windows Shell and Active Setup after analyzing logon duration. A blog post shared by a member titled "ControlUp: Analyze Logon Duration after hours" may provide further insights. The URL for the blog post is https://www.controlup.com/resources/blog/controlup-analyze-logon-duration-after-hours-an-extended-webinar-qa/

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Improving Troubleshooting with Bluetooth Signal Strength in Remote DX

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A user asked about a potential feature in Remote DX related to Bluetooth signal strength and headsets, as it can be a big issue for Unified Communications and VoIP through VDI. Another user suggested suggesting it on user voice. Additionally, the user mentioned they have played around with an audio devices script for Edge DX in the past. After researching, it seems difficult to implement due to driver specificity and limitations in the Windows BT stack.

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Troubleshooting App Crashes on Windows 11 Devices

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Users discussed issues with MS Teams, Edge, and Chrome crashing on Windows 11 devices. The event log showed a Fault bucket event without a corresponding 1000 event, indicating a possible app vendor issue. The ControlUp team has alerted Microsoft and is working to find a solution. The team has also created an alert for the 1001 event, but it does not provide helpful information for resolving the problems.

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Troubleshooting ControlUp Error Message

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The team discussed an error message that was appearing when trying to access ControlUp. It was suggested to check the URLs needed to access the service, SSL inspection, and network communication. Some URLs required for v9 may need to be whitelisted. A tool was released to test network connectivity to ControlUp cloud services. The URLs and relevant validation results can be found at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=netwrok%20test%20tool.

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ControlUp Remote Shell Screen Discussion

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A discussion took place about the remote shell screen in ControlUp - one user suggested adding an option for customizing the screen size. It was mentioned that the screen size can be adjusted through resolution or using the zoom button. The function works well with remote control from Mac to Windows or Linux, and also from Windows to macOS. However, some users experienced a fixed screen size depending on their resolution.

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Understanding Auto-Remediate Feature in ControlUp

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A user asked about the auto-remediation feature and questioned if it had patched their Zoom version, wondering where to find logs and traces. A ControlUp representative confirmed the feature works for both CVE and 3rd party applications, and directed the user to a video demonstration and price inquiries to sales. The feature and its benefits are also discussed. The video can be found at https://vimeo.com/926561424.

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How to Identify Users with the New Outlook Feature in ControlUp

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A question was asked regarding identifying if a user has enabled the new Outlook feature. Suggestions were made to check for specific policies or user registries in the ControlUp console, and to look for Helpdesk calls requesting its removal. The new integration of Outlook with Teams and Edge was also mentioned as a positive. Resource: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/outlook-on-the-web/enable-disable-employee-access-new-outlook

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Understanding Latency in VDI Citrix Environment for Optimal Work Performance

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A user asked about the acceptable latency for a VDI Citrix environment, citing resources noting affects on voice calls with latencies as high as 60 ms or 150 ms. Another user noted heavy voice call usage affecting latency lower than 60 ms. Company-specific baselines and tracking are important to determine acceptable latency for a company. The user conducting the test didn't experience discomfort or issues with work while testing in the 200-250 ms latency range. ControlUp Insights may have data available on the use of Unified Comms feature.

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