Members discussed the issue of not seeing Client Device Score in ControlUp Solve, and why metrics like Client Wi-Fi Signal, Lan Latency, Total Session Latency, and Internet Latency indicate the score. They concluded that Remote DX must be installed on the endpoints and the registry values need to be deployed. Members also noted that 3rd party software can be tricky with virtual channels, and that the default MSTSC rdp client should be used. Support ticket can be created at support@controlup.com.
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Virtual Desktops Related Training & Support Archives
Virtual Desktops training and support-related archives from inside the ControlUp Community on Slack.
How to get Usernames and Login Time Data via ControlUp Insights or Triggers
A user inquired about the best way to create a report using Insights which includes usernames and login times to a CSV on a network location. The suggestion was to use an Export Schedule in Monitor config or build a trigger that fires an export when logon duration is higher than a certain amount of time, or use export-cuquery. Historical data is only available in Insights/Solve and Outlook macros can be used as a workaround.
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Read the entire article here...
How to Get Started with ControlUp Products
Chad asked about the ControlUp products Realtime DX, Edge DX, and Scoutbees. These products are used to manage physical and virtual desktops respectively, as well as diagnose issues, automate tasks, measure UC&C engagements, and test SaaS apps. With a 21 day trial of the products, Chad can gain a better understanding of the features. For additional assistance, Chad is encouraged to engage with the Pre-sales team or contact the Support team. Links to helpful resources such as a demo video and getting started guide were shared.
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Read the entire article here...
Clarifying ControlUp Edge DX and Remote DX Use Cases
Paul asked for clarification between ControlUp Edge DX and Remote DX and their use cases. EdgeDX is a standalone agent and RemoteDX is a plugin to Citrix Workspace/Horizon Client. Paul wants to get data from sessions, and tested with Mac, where EdgeDX data was visible but not data was visible in session views. RemoteDX was installed but did not show data in the session view. Further testing and a ticket may be necessary. More information on the Virtual Channel configuration can be found at https://support.controlup.com/docs/remote-dx-known-issues.
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Read the entire article here...
How to Zoom Out to a Host in ControlUp Console
A user asked about zooming out to a host computer from a VDI on ControlUp Console. The best option is to use Solve, but the feature is missing in Console and won't be added. The user was suggested to talk to a CSM about enabling Solve.
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Read the entire article here...
Investigating Delays for Dedicated Citrix MCS VDI
A user reported that all applications on their dedicated Citrix MCS VDI, which has 6xCPU and 64GB RAM for running Bloomberg and other heavy apps, have experienced delay, including mouse delays. It was suggested to check the latency Last metric in the RT console, or the latency metrics via the Session Details report in Insights. RemoteDX and Scoutbees were also mentioned as useful tools to check the endpoints network conditions and latency to the backend servers. A temporary license had been applied for to test these products.
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Read the entire article here...
Troubleshooting Error “Install .NET FW 4.8 on the target machine” with ControlUp
A user encountered the error "Install .NET FW 4.8 on the target machine" and found it was due to a conflict between 8.7 and 8.8. The user needed to remove some .NET patches and run the console with an admin account on the monitor server. After upgrading the agent, the error was resolved. There was also an issue with scripts, which was fixed after upgrading the agent. It was mentioned that the 8.7 Realtime console was liked.
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How to set a ControlUp Trigger with multiple schedules?
Users discussed finding a clean way to set a trigger with multiple schedules for monitoring Horizon services. It was suggested to use a PowerShell script with IF logic for this. To prevent getting emails when the server closes for patching, a maintenance window could be set, with a different action taken if the service is down for more than 30 minutes. ControlUp's Realtime DX can be used to set a custom schedule. An example script was provided, which requires the user to edit it with the event IDs they want to monitor for and any services to be excluded. This thread can be added to the FAQ page.
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Don’t see local network drive mappings as we are used to see when connecting trough traditional RDP or other RDP managers in ControlUp
A user reported that UNC mapped drives do not appear in the Remote Desktop feature from the Realtime Console, even when the "Drives" option is enabled in the configuration. It was confirmed by @member and understood that waiting on the implementation in Solve in necessary. The user suggested an additional master setting that would allow admins to control pasting in and out of RDP sessions if they wish.
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Read the entire article here...
Running ControlUp Edge DX on Dell ThinOS
ControlUp users discussed a potential Edge DX plugin for Dell ThinOS. Dell mentioned the same feature six months ago, however, there has been no official announcement since. ControlUp users receive reports of both Edge DX and Remote DX. Remote DX is available in the ThinOS 9.1 release but Edge DX will not be accessible until the ThinOS moves to Ubuntu next year. A package is available if users wish to push it themselves.
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Read the entire article here...