A user reported that UNC mapped drives do not appear in the Remote Desktop feature from the Realtime Console, even when the "Drives" option is enabled in the configuration. It was confirmed by @member and understood that waiting on the implementation in Solve in necessary. The user suggested an additional master setting that would allow admins to control pasting in and out of RDP sessions if they wish.
Read the entire article here...
Virtual Desktops Related Training & Support Archives
Virtual Desktops training and support-related archives from inside the ControlUp Community on Slack.
Running ControlUp Edge DX on Dell ThinOS
ControlUp users discussed a potential Edge DX plugin for Dell ThinOS. Dell mentioned the same feature six months ago, however, there has been no official announcement since. ControlUp users receive reports of both Edge DX and Remote DX. Remote DX is available in the ThinOS 9.1 release but Edge DX will not be accessible until the ThinOS moves to Ubuntu next year. A package is available if users wish to push it themselves.
Read the entire article here...
Read the entire article here...
Any plans to add Script Actions to ControlUp Solve like you can do currently in the Console?
This Slack discussion discussed the new Script Actions feature on ControlUp version 8.7, with a user having issues running them from Solve. A ticket with support will be opened and it was suggested that it could be related to logging in with a different UPN. More info can be found at https://www.controlup.com/resources/blog/entry/solve-issues-faster-with-controlup-real-time-dx-v8-7/.
Read the entire article here...
Read the entire article here...
Viewing Survey Results with ControlUp User Sentiments Beta
The discussion discussed a beta version of the User Sentiments feature and how to view survey results. It was suggested that optional questions may be the cause of one survey response not displaying as the other two. The Edge DX agent is available as a workaround. Survey results can be viewed on the Dashboards and Surveys section.
Read the entire article here...
Read the entire article here...
Experiencing Poor Performance in Remote DX on VMs?
Users have experienced poor performance when using ControlUp Remote DX on virtual machines, and wondered if others have had similar issues. It was suggested that they try RDP on a physical machine to test the issue, and to use LDAP or SAML with Solve instead of VNCing through a jump-box. As a workaround, users can minimize their VM for the app they need, which is a little inconvenient, but can make their lives easier.
Read the entire article here...
Read the entire article here...
Troubleshooting Deployment of Remote DX Agent to macOS via MDM and Terminal
The user was trying to deploy Remote DX agent to macOS via MDM and terminal but encountered errors. It was asked if Citrix or Horizon were used and later clarified that Citrix is being used primarily and version 1 from download center was attempted. Windows part works and a bug case has been opened. The user thanked for the feedback.
Read the entire article here...
Read the entire article here...
Any time line when ControlUp Remote DX data will be included in historical reports?
This Slack discussion discussed upcoming features related to RemoteDX for the ControlUp streaming project: including visibility in historical reports, Client Metrics under Session Details and Gantt, and a new Preset in Session Activity. The user asked about previewing the features in their environment, and the PM offered their availability for a scheduled session.
Read the entire article here...
Read the entire article here...
Missing the “Reconnect ” Option for RDP sessions in ControlUp RealTime DX
The discussion focused on the lack of a "reconnect" option in RealTime DX for managing Remote Desktop sessions when resolution changes occur. The team is currently exploring "Solve Actions" as an option, with additional Edge DX capability in the future. Customers are using Devolutions RDM and its "rdp file association" as a workaround for now. ControlUp RDX stands out as it allows for various credential sets and no additional tooling is needed. Reconnect option can be found when right-clicking on the machine instead of the tab. A tabbed RDP manager using the RealTime Console has many benefits, such as copy/paste of clipboard and files.
Read the entire article here...
Read the entire article here...
How to Show the External Source IP Address in ControlUp Solve
The user asked if there was any way to display the external source IP address of a session in ControlUp Solve like in Citrix ADM. It was suggested to add the Client Public IP address to the view, and it may require Remote DX to populate the value. Another suggested option was a script to obtain the information; however, the user opted to use Citrix ADM since it includes historical data.
Read the entire article here...
Read the entire article here...
Help getting started with ControlUp – Real Time DX, Solve, & Scoutbees
A user asked for help with designing an environment created for a ControlUp project. Yair suggested a documentation link and ControlUp Academy to better understand the process. ControlUp stencils from two years ago were shared and a new set of brand new icons was suggested to be created for the community as part of the onboarding process. The link to ControlUp Academy is: https://cuacademy.controlup.com/course-catalog/.
Read the entire article here...
Read the entire article here...