A user was experiencing issues with downloading files on VPN through the new Management feature. They noticed in the network log that the system was attempting to upload the requested file to Azure before downloading it. The user shared their findings in the ticket and was asked to provide details on their VPN type. They also brought up the need for specific IPs or more granular access for the firewall team. Another user mentioned they were curious if the same issue would occur with their company's new VPN. The original user suggested it was more likely a firewall policy issue than a VPN issue. A request was made for the user to provide unfiltered Wireshark logs for troubleshooting.
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VPN Related Training & Support Archives
VPN training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting and Validating ControlUp’s Compliance API
A team member reported an error while using the new Compliance API and asked if it was a known issue. Another member suggested creating a new API key as a possible solution and confirmed that the API was working for them. The team explained how to use the API and shared a code for testing API key access. After rechecking, the team found and fixed the issue.
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Read the entire article here...
Troubleshooting Wi-Fi Signal Timeline in ControlUp for Desktops
A user reports that the Wi-Fi Signal Timeline in ControlUp for Desktops shows "No Wifi" while their device's network section displays it as connected. It is later discovered that a VPN could be the issue, and enabling the Location service may fix it. However, there may also be a fix in the works. Relevant links: https://learn.microsoft.com/en-us/windows/win32/nativewifi/wi-fi-access-location-changes
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Read the entire article here...
Troubleshooting Time Zones with ControlUp
Some users reported experiencing incorrect time zones on Windows endpoints in the Netherlands, with some showing locations in the US and Australia. ControlUp uses location services or IP address to determine location, with location services being the primary option. However, devices not using location services may still have incorrect locations based on their IP address. Disabling location services does not solve the time zone issue. It is possible that Microsoft's IP to location database has errors.
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Read the entire article here...
Troubleshooting Device Location Updates in Edge DX
A user reported that their device location does not always update in Edge DX, giving an example of their device showing work location after working from home for 18 hours. A suggestion was made to check if device's public IP is changing when switching locations and checking the status of location services on the device's OS. A link to documentation on device geolocation was also shared.
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Read the entire article here...
Troubleshooting Remote Control on Windows 11 Entra Machines
ControlUp users are discussing the behavior of Windows 11 Entra joined machines when connected to VPN and trying to perform remote control sessions. The upcoming 2.15 agent may resolve these issues and can be tested on lab machines before rollout. The new agent also includes the ability to reconnect through reboot. The reconnect may take up to a minute due to data collection intervals and IP updates.
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Read the entire article here...
Episode #11 – Conversation with Chris Marks, Principal Outbound Product Manager at Parallels
Join us in Episode #11 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Chris Marks, Principal Outbound Product Manager at Parallels. Chris and Douglas dive into the exciting and evolving world of EUC, exploring what it means for the industry and for Parallels. They discuss Chris’ unique role at Parallels, the company’s innovative solutions for hybrid work and cloud environments, and how Parallels is tackling the challenges of modern application delivery.…
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Read the entire article here...
Using Zscaler with ControlUp
A user asked for experience with customers using Zscaler with ControlUP. It was mentioned that a fix for websockets connections may be necessary, and there is a KB article for issues with ISP name lookup. It was suggested to clarify which Zscaler solution is being used, as some features may require additional allowlisting for scripts to run. A ControlUP support document for displaying real IP addresses using Zscaler VPN was shared.
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Read the entire article here...
Troubleshooting Outbound Issues with ControlUp 9.0 Upgrade
A user experienced issues with upgraded servers that were reporting to the wrong site. They received helpful information and links on how to fix this issue. Additionally, a related question was asked about updating template machines and their effect on new deployments. They were informed that the outbound change would need to be made on new deployments.
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Read the entire article here...
Addressing Drive Mapping Issues with a Custom Script Action
A user is seeking suggestions for a custom script action to identify the root cause of drive mapping issues for a customer. More information is needed on what the script should achieve. The customer deploys network drives via GPO, and the issue could be due to reasons such as VPN or insufficient permissions. The user wants to gather as much information as possible when a drive is not mapped, as a gpupdate/force does not provide insight into the cause of the issue.
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Read the entire article here...