An issue arose where all CPU was 0% for a group of Edge DX endpoints with no data in the process_stops data index. It was postulated that a collection issue was the root cause, and as a first step the user was encouraged to restart the SIP agent and check the application event log.
Read the entire ‘Troubleshooting 0% CPU for Edge DX Endpoints’ thread below:
Anyone see an issue where all CPU is 0% for an Edge DX client?
Haven’t seen this one yet… is there any data in the process_stops data index?
Not for this group of Edge DX endpoints
Looks like we have a collection issue…
Would be great to see one of our support guy looking at this issue…
As a first step (I’m sure you already tried it): can you make sure the SIP agent connect and is online?
(Restart the SIP agent and look at the application event log)
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