Troubleshooting an Error in ControlUp Academy.

A user asks for advice on a specific error while using ControlUp Academy. Other users ask for more details and try to help troubleshoot. The user is advised to open a support ticket for further investigation.

Read the entire ‘Troubleshooting an Error in ControlUp Academy.’ thread below:

Morning All

Hope all are well

Im moving some (Want to move all) of my alerts actions to workflows but when it needs to run a script i get this error

please advise

Need some more details.

Is this using an alert listener? Or how do you initiate the flow?

What node is giving you this issue and what is the config

The resulting json seems to indicate that there is a Run Script node

the endpoint URL listed there /actions seems to confirm that

Do you have a screenshot of the full flow?

Sure ,

Flow

my device (DeviceID) run a User Script (Script ID )

The flow i want to build is

Get all devices with an uptime more that 8 Days , then i needs to run a users script (Toast Notification )

So I think we are missing something in that node. Because if it’s a user script, you should be able to select which user session, which is not in the UI. It seems the default is "all users" The UX text seems to imply that you should be able to specify this.

With all that said. I am not getting an error.

Is your API key maybe expired for DEX in the integration?

If you know your key works, I think we should open a ticket

(we = you)

Ill quickly redo the intergration and test again

Weird , my API was exp

Fixed that , but the action output shows that the script run as System and not user

@member

what am i doing wrong ?

running this , the devices (11 Devices) should show in the json success ?

@member yes – you should have seen it in the Result. Please open a support ticket – we will investigate internally.

Thanks @member

Should i also open a support ticket for script to run as user ?

wondering if it’s related to the filter

Can you share the export with me

I can test

i have in a DM

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