After experiencing an outage, some users noticed an increase in the number of sessions displayed by ControlUp compared to Citrix Monitor. The issue was resolved by restarting the Monitor and Data Collector services, as suggested by another user. It was also noted that the console and DEX portal display data differently.
Read the entire ‘Troubleshooting High Session Numbers in ControlUp After Outage’ thread below:
Anyone seeing "extra" sessions after the outage this morning? Our Environment is showing about 3x the actual sessions. (Citrix Monitor says 900, ControlUp says 3K.)
Are seeing this in both the console and DEX portal?
Yeah we were, we ended up restarting the Monitor and Data Collector services in our environment and that brought the numbers back down to Earth!
That would have been my suggestion – The console doesn’t get its data from the monitors gets direct from the agent. DEX gets data direct from the Monitors so want to see if you seen the issue in both areas.
Continue reading and comment on the thread ‘Troubleshooting High Session Numbers in ControlUp After Outage’. Not a member? Join Here!
Categories: All Archives, ControlUp One Platform