Troubleshooting Missing Data on MacOS Devices in ControlUp

A team member is experiencing issues with missing data, such as Active Processes, Missing Patches, and Power Events, after installing the ControlUp agent on a MacOS device. Another team member suggests deploying ControlUp Config Profiles. It is noted that the missing patches for MacOS may not show as CU4C is not yet available for this operating system. It is clarified that the missing patches in CU4D only show if there are any Apple updates missing, and that CU4C is not linked to the Missing Patch List. More information is sought before providing an answer to the issue.

Read the entire ‘Troubleshooting Missing Data on MacOS Devices in ControlUp’ thread below:

Hi team, i’m installed the agent in MacOS Device and don’t show Active Processes, Missing Patches, Power Events e Incidents data, anyone had this problem?

Hi Lucas

you have also deployed the Controlup Config Profiles via your mdm ?

https://support.controlup.com/docs/deployment-with-jamf

https://support.controlup.com/docs/deployment-with-jamf#configuration-profiles

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Hi Lucas, I’m not sure missing patches will show for macOS yet as CU4C is not yet available for macOS, admins correct me if I’m wrong

The missing patched for macos in CU4D only shows if you have any apple updates missing

@member CU4C is not linked to the Missing patch list in CU4D. Two different sources.

Let me check internal on your question before I answer (not a mac expert)

Im also seeing this now

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