A user asked what could be causing reports to have no data, and others suggested checking the monitors and health status in the ControlUp folder in the Org tree. It was also mentioned that upgrading to version 8.8 MR is necessary for using the new streaming reports feature, and upgrading to 9.0.5 to have access to customer support and RealtimeDX.
Read the entire ‘Troubleshooting Reports and Upgrading ControlUp Console Version’ thread below:
What would cause all reports to have no data?
How are your monitors doing? Can you see the health status on each of them?
Can i check that from DEX? I don;t have access to the RTC right now
Yes you can. In your Org tree all the way at the bottom you should see a folder that says Controlup. That is where your monitors will reside. You can see the health status of them.
looks like something broke back in July. I’ll get a case opened
i see nothing like that
what version of the console you are running?
looks like cumonitor.exe is 8.7
ah ok gotcha. i believe you need to be at 8.8 MR version (1067) to use this feature. Also you may not be on streaming reports. You can validate this by click on the historical reports icon. if you see streaming in the url then your good. if not then you need to switch over since legacy reports are no more.
legacy reports url
once you upgrade to 8.8MR then youll be able to ultize the new streaming reports. data uploads are in 2 to 5 mins intervals. much faster.
ty
YW. im sure you are already aware but 8.7 is end of support. i highly recommend you update to 9.0.5 to be able to open support cases and such.
Thx. @member sent me a list. We plane to contact each Org in the next 2 weeks to get them to upgrade.
If you or your Customer using RealtimeDX be aware that RelatimeDX authenticates against DEX since 9.0.5.
So everytime you open RTDX a browser opens and you Need to Authenticate on DEX. Timeout can be set to 24h max. if you previously run RTDX 24/7 big pain incoming 🙂
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