Troubleshooting Template Use in ControlUp

A member asked for help with using a template, specifically using synthetic alerts and API-initiated flows which pass on parameters. They were referred to a video for more details, but when implementing the steps, it wasn’t working. After troubleshooting, they realized they were using the wrong API Key. Attachments were included for reference.

Read the entire ‘Troubleshooting Template Use in ControlUp’ thread below:

Moving this here and adding @member

Hey @member I actually haven’t used that template yet, but have worked extensively with using synthetic alerts and using API initiated flows that pass on parameters from the alert into a flow

https://vimeo.com/1080314363/9c7ac90852 check around the 37:30 mark where I go into more details on this

The video was very helpful, and I followed it step by step, but for some reason it’s not working.

When I click "Run Now," a message is sent to Google Chat, but the variables are blank.

On the alerting side, email works as expected, so I know the trigger is firing.

I’m not sure where the breakdown is. I can’t tell if the API isn’t receiving or sending the data to the HTTP POST, or if the HTTP POST itself isn’t working. I’ve attached a few screenshots in case they help.