Why don’t see a disconnected idle session in User Sessions (Citrix) but I do in User Sessions (Agent) ?

A user was confused about why a disconnected idle session appeared in the User Sessions (Agent) but not in the User Sessions (Citrix) under the EUC environment in ControlUp’s Remote Terminal console. The User Sessions (Agent) option is located under the Delivery Group whereas the User Sessions (Citrix) is found under the User. It was suggested that it could be because the session was failing to log off completely or there were not many processes for that user.

Read the entire ‘Understanding Disconnected Idle Sessions in ControlUp’s Remote Terminal Console’ thread below:

Could someone help me understand why I don’t see a disconnected idle session in User Sessions (Citrix) but I do in User Sessions (Agent) ? In the RT console the sessions shows up when looking under the EUC environment

1. Goto Delivery Group

2. Click on Machines (VDA)

3. Selet machine

4. Click “User Sessions (Agent) view user session with long idle time

5. go back to delivery group.

6. Click User sessions (citrix)

session does not exist

I also dont understand why if i select a machine under delivery group i get the option for user sesions (agent), but if i go directly from delivery group to user, i only get user sessions (citrix). the way these options and views change really confuses me.

Do you use multiple ControlUp sites?

Or the session doesn’t exist from a Citrix perspective because the session is (mostly) gone.

I’d guess that there aren’t many processes for that user? Perhaps it is a session that is failing to log off completely

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