The user had installed Hive on a device, but the status showed "Not Connected". After re-doing the configuration and checking the firewall, the Network team confirmed that the firewall was open and the URLs were reachable. The link for the required outbound connections is: https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1.
Read the entire ‘Troubleshooting Connection Issues with Hive in ControlUp’ thread below:
Good day
Installed hive on a device , did the config but the Status shows "Not Connected "
All the others are showing green
re-did the config , but still no luck
Where can i start with troubleshooting ?
Firewall is probably a good start
Let me check the doc
Is off
Please share link , dont mind doing some reading
https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1 There’s a section towards the end.
Make sure you can connect to those URLs and over those ports
Under "Other required Outbound Connections"
thansk , will quickly get the Network team in a call to check this for me (Sorry , going to ask aother question on anoter psot in a few sec 😄)
Networks confirmed that firewall is open
And you can reach those URLs through browser or nslookup
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