Troubleshooting AI Query Errors for Connection Failure Metrics and Using ControlUp Dashboards as an Alternative

A user encountered difficulties querying connection failure data within a specified time range using the ControlUp AI assistant. Despite attempting a straightforward query to count connection failures during a certain period, the AI repeatedly generated errors instead of delivering the requested information. This issue highlighted limitations or temporary glitches in the AI interface for composing complex filter criteria involving time intervals.

Upon reporting the problem to the ControlUp support team, it was acknowledged as potentially related to recent network issues, which may have contributed to the AI malfunction on the previous day. The team requested formal feedback submission to investigate the problem further and verify if it could be reliably reproduced under similar conditions.

In the meantime, a practical alternative was suggested from within the community: a pre-built Citrix connection failures dashboard created by a peer user. This dashboard presents connection failure metrics in an organized and visually accessible format, allowing administrators to monitor relevant data without relying solely on raw AI-driven queries. Such dashboards provide easier insights into connection issues and can be a more reliable solution for identifying failure trends over time.

For users experiencing similar problems with AI query errors related to connection failure data, exploring the ControlUp dashboard options is recommended as an effective workaround. Additionally, reporting such AI issues to ControlUp support ensures ongoing improvement of AI capabilities for querying monitoring data. More information on creating and customizing monitoring dashboards can be found in the ControlUp Knowledge Base at https://docs.controlup.com and tutorials at the ControlUp Academy https://cuacademy.controlup.com.

Read the entire ‘Troubleshooting AI Query Errors for Connection Failure Metrics and Using ControlUp Dashboards as an Alternative’ thread below:

Good day all, I was asking rudimentary questions as I was having issues getting the filter criteria the way I wanted it, but the AI kept throwing errors. This was a simple query asking how many connection failures we had between a certain time period.

Hey,
Can you please report this issue as a feedback from the chat and we will check it

I see that this happened yesterday due to a network issue. Was this reproduced?

One of my peers created a sweet citrix connection failures dashboard if you are interested? Much easier way to see this type of data in dashboards form.

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