A user reported an issue on the ControlUp Unified Communications Dashboard, specifically with the “Amount of devices” metric displaying an error message stating “Something went wrong.” The problem was identified within the dashboard gallery, not a customized or private dashboard.
Investigation revealed that the user’s environment involved Teams integration only, without Zoom integration. Other users confirmed the feature worked correctly in their setups, suggesting the issue might be isolated or related to specific configuration parameters.
One recommended troubleshooting step was to review and reselect the data index used by the widget, as this action had previously resolved a similar issue with another widget. The suggestion included taking screenshots of the current configurable settings to restore them if necessary since reselecting an index can reset other dashboard settings. This resolution approach highlights the importance of verifying the correct data source or index selection when dashboard widgets fail to display expected information.
Although the issue was not fully resolved within the discussion, the key takeaway is ensuring the widget’s data index aligns properly with the intended source. Administrators encountering similar errors on the Unified Communications Dashboard are advised to confirm their integration settings and, if problems persist, reconfigure the widget’s data index while preserving current configuration parameters.
For further guidance, see ControlUp’s official documentation on dashboard configuration and index management at https://docs.controlup.com.
Read the entire ‘Troubleshooting the “Something went wrong” error on the ControlUp Unified Communications Dashboard Device Count Widget’ thread below:
Hi CU Team
Not sure if its just on mine
On the Unified Communications Dashboard the Amount of devices – “Something went wrong”
FYI
Is this a copy of the gallery dashboard or are you seeing this in the gallery item?
In the dashboard gallery
May require extra investigation. It works on our end. Do you have Zoom or Teams integration (or both)
Teams only
How familiar are you with viewing raw data in an index?
Easy
But sadly would not only be tomorrow morning, on mobile at the moment
I had something similar happen to me with a different widget. All I needed to do was reselect the specific index I wanted (making sure to take a screenshot of the other configurable items in case it reset). Happened a week or so ago.
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