The conversation on Slack revolved around pulling data from custom data indexes via API. It was revealed that while there are 7 indexes with varying numbers of items, only 10,000 rows can be queried from each one. This is because EdgeDX expects filtering and aggregation to be done on the tenant side rather than the client side. The logic behind data retention was also brought up, with the max amount of data being 30 days. The discussion ended with the advice to query the collapsed index for more recent data. The full conversation can be found at https://controlup.slack.com/archives/CAZ3VBF6B/p1617709089046900.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting EUC Sync Script Issues
A user submitted a problem with the EUC Sync script, where the secondary site was showing as "disconnected" in the logs but appeared to be connected in the console. After further troubleshooting, it was discovered that the issue was related to shared accounts not being replicated properly. This was resolved and the EUC Sync script worked properly.
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Read the entire article here...
Understanding HZ Access Group and Triggers in ControlUp
A user asked about a trigger for HZ no available machine and whether the HZ access group is mandatory. It was confirmed that the access group is not mandatory and can be applied to all pools using an asterisk. The trigger pack can be found at https://support.controlup.com/docs/trigger-packs and it needs to run against EUC environments.
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Read the entire article here...
Troubleshooting Automated Reports in ControlUp’s Solve
A user asked for help with editing or stopping automated reports in ControlUp's Solve. Another user suggested checking the Settings - Automated Reports section, and the issue was resolved. However, it was noted that while the description of a report can be edited, the report name itself cannot be changed.
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Read the entire article here...
Generating Daily Unregistered Citrix VM Report from ControlUp
A user asked if it's possible to generate a daily report of unregistered Citrix VMs from ControlUp. Another user responded that it can easily be exported using the PowerShell module and further detail was provided. Automation is also possible through a scheduled trigger or SBA. A script in the library was mentioned but the first user was recommended to use the new script. Steps for running the script and setting up automation were detailed.
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Read the entire article here...
Understanding the Difference Between ControlUp On-Prem and Cloud Versions
A question was asked about the difference between the on-prem and cloud versions of ControlUp, as well as the validity of the release notes. The company clarified that the on-prem version is based on the latest cloud version build and includes additional on-prem features. They also provided a link to dedicated on-prem release notes.
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Read the entire article here...
Trouble with Admin Rights and Scoutbees in ControlUp
A user reported losing admin rights in Scoutbees and unable to edit or delete scouts. Other users reminded them of the failsafe to have at least one Admin and suggested submitting a support ticket for assistance. A screenshot was requested to investigate the issue further. The user later updated that they had deleted an old account and could no longer access Scoutbees on multiple organizations. Support was working on resolving the issue.
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Read the entire article here...
Changes to ControlUp Support Site: Where is the “Create Ticket” Button?
A discussion took place about the changes to the support site, and the lack of a "Create Ticket" button. It was suggested that the option is now available under the user's profile on the top right after logging in. If not, users can still log a ticket via email. The button will be back soon. 🤫
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Read the entire article here...
ControlUp Logs and Syslog Functionality for Edge DX Users.
A user asked about Syslog functionality for ControlUp logs on their SIEM tool, as they are exclusive users of Edge DX. Another user suggested using API's to extract logs, and mentioned the use of a cloud-hosted Splunk. They also discussed Windows event logs on endpoints, with event IDs for remote control/shadow and shell sessions. Mac logs are kept separately, and can be accessed through a specific command. An event staffer confirmed the information.
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Modifying Fields in ControlUp at the Database Level
A user asked about modifying fields in ControlUp at the database level, specifically mentioning the "Description" field. Another user suggested using the Tags column, which is available through a post-VM boot script. The possibility of using a logon script based on user details and connection was also mentioned. The URL for adding the Tags column is provided: https://support.controlup.com/docs/add-tags-column-to-information-grid
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Read the entire article here...