A user asked about Syslog functionality for ControlUp logs on their SIEM tool, as they are exclusive users of Edge DX. Another user suggested using API's to extract logs, and mentioned the use of a cloud-hosted Splunk. They also discussed Windows event logs on endpoints, with event IDs for remote control/shadow and shell sessions. Mac logs are kept separately, and can be accessed through a specific command. An event staffer confirmed the information.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Modifying Fields in ControlUp at the Database Level
A user asked about modifying fields in ControlUp at the database level, specifically mentioning the "Description" field. Another user suggested using the Tags column, which is available through a post-VM boot script. The possibility of using a logon script based on user details and connection was also mentioned. The URL for adding the Tags column is provided: https://support.controlup.com/docs/add-tags-column-to-information-grid
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Exporting HDD Disk or Drive Size for EUC Inventory List
A user asked about the availability of hard drive disk or drive size values for creating an EUC inventory list for the boss. The values are not available directly from the webinterface, but they can be exported using the powershell cmdlets from https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#logicaldisks, or the Logical Disks view in the RTC.
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Read the entire article here...
Editing VM Configurations with ControlUp
A user asked about using ControlUp to edit virtual machine (VM) configuration items such as NICs and CPUs. The use case would be to optimize VM configuration and report if cores were assigned from multiple sockets, and also repair them. While there isn't a ControlUp specific script for this, there are pre-existing scripts available, and the user suggested a 'set CPUs = 1' parameter should be taken. Goal is to have CPUs match the number of cores, so sockets is 1.
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Creating ControlUp Triggers for Process Crashes in Windows 10 VM
Users discussed creating triggers for detecting a process crash in a Windows 10 VM. The ideal event ID for this is 1000, with 1002 being used for a hang. Invoke-cuquery can be used to pull crash events from the last hour. Edge uses 1000 and 1001, with 1001 being used for something else. Insertionstrings can be used for other fun stuff.
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How to Report Application Usage for a Year in ControlUp?
A user asked about reporting application usage for a year - the App Statistics Report only allows you to filter by week, requiring 52 reports per application. Feature requests can be made for single applications, but total instances is listed per user in the App detail report. To get total instances per executable in the App Statistics report, a feature request needs to be made.
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Accessing “Access Control” in ControlUp Edge DX
An admin asked how to give themselves access to the "Access Control" under Configuration in Edge DX. Access permissions have been moved to the URL app.controlup.com. A screenshot was provided.
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How Long is Data Retention for ControlUp Edge DX Reports?
A user asked about the data retention timeframe for Edge DX Installed Applications reports. The contractual answer is 1 month, but it was suggested that information may not always be true as it depends on the type of data being reported. Installed applications data shows all apps seen in the registry, and should go back to the first app ever installed on the device. It's recommended to download the report monthly and run any additional reports as needed.
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Closing Remote Sessions Required When Uninstalling Citrix Client
The Citrix client mentioned in the Release Notes page is the Remote DX Plugin. When uninstalling this plugin, all remote sessions (including RDP, ICA, and Virtual Channel) must be closed otherwise the uninstall will be aborted. It is a known issue and it is recommended to close all these sessions before uninstalling. The release notes will be updated soon.
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Enhancing EdgeDX File Transfer for Multiple Machines
A discussion took place about pushing files and applications remotely to multiple machines. Options such as Intune were mentioned, but the user was redirected to setting up a FTP/HTTP page to act as a repository. Future consideration will be given to enhancing the file transfer capabilities of EdgeDX for log collection and other uses - users should add this feature request to UserVoice with as much detail as possible.
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Read the entire article here...