Users experienced scripts not executing on Windows Server 2022 but works on earlier servers. Possible problems were discussed, such as GPO settings, the account the script is running under, and if a signature was needed. It was suggested that a signed script may need to be imported, and if the issue persists to reach out to ControlUp support at support@controlup.com.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Proposal to Group Devices by Age for Life Cycle Management
A user proposed creating a report to group laptops/Desktops by age, including hardware warranty data, and to see how device performance decreases with age to aid life cycle management. User experience scores and the Edgedx breakdown will be used. Another user expressed appreciation for the example, since they will be proposing the concept to a customer the next day with the hope of selling Edgedx. The value of the concept is clear for devices requiring refreshment.
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Read the entire article here...
Troubleshooting FSLX Data With ControlUp Agent Logs
The user wasn't seeing any FSLX data and asked if the FSLogix Service values were populated, the agent was on the latest build and manage columns had been added. After checking, they were informed NA meant something had gone wrong and an agent log would be needed.
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Read the entire article here...
How to Change the ControlUp Service Account Password
The team inquired about the consequences of changing the ControlUp service account password - it will affect Windows service accounts, IIS App Pools, monitor settings, and IOP ldap bind. A hint was shared to use the "Uninstall" option in appwiz.cpl and to restart the COP server for best results.
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Read the entire article here...
Discrepancies between ControlUp Consoles and Universal Sync Script Setup
A user asked about discrepancies between two ControlUp consoles, with some machines showing ‘Install Agent’ in the host column of the machine details. The user was advised to set up the Universal Sync Script (https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script) from GitHub, and asked about their CSM - their account manager who can assist with setup - if needed. The user also asked if all machines were on the same hypervisor.
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Read the entire article here...
Sending MSFT Teams Messages with ControlUp Realtime DX’s Rest Action
A user asked for examples of using Realtime DX's Rest action to send messages to MSFT Teams via the Graph API. It was suggested to follow ControlUp guidelines (https://support.controlup.com/docs/using-webhooks-as-follow-up-action) and use webhooks and Adaptive Cards for Teams. Sample powershell code was provided along with the permissions typically needed (Chat.ReadWrite or ChannelMessage.Send).
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Read the entire article here...
Changing COP Server for ControlUp Real-Time Console
A user asked how to change the COP server on which the ControlUp Real-Time Console was connected. Wouter suggested finding a registry key which did the trick. The full documentation can be found at https://support.controlup.com/docs/controlup-on-premises-real-time-console-installation.
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Read the entire article here...
Limiting Access to ControlUp Agentless VMs
A user inquired about limiting access to ControlUp agentless VMs when giving the service account visibility of storage in VMware - this would bring in 191 agentless VMs and exceed their licensing capabilities. It was clarified that the only way to limit the service account is to do it at the cluster level, granting them the "NO ACCESS" role on the clusters not to be managed. The user was advised to reach out to their ControlUp sales team for further assistance on this matter.
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Read the entire article here...
Installation Instructions for Microsoft Intune Lab Setup with ControlUp Edge DX
The blog post "Microsoft Intune Lab Setup with ControlUp Edge DX Installation Instructions" explains how to deploy Edge DX and SIP Agents through Intune, with the help of ControlUp Field Engineering. A special thanks was given to multiple members of the ControlUp team. @member was asked to read the post, and if worthwhile, share it to other Slack channels that the original sender did not have permission for. Doug was also noted as partying in Rome for E2EVC. Link to blog post: https://blog.youngtech.com/microsoft-intune-lab-setup-with-controlup-edgedx-installati[…]ctions-how-to-deploy-edge-dx-and-sip-agents-through-intune/
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Read the entire article here...
Excluding Apps from End User Activity Feature in ControlUp Edge DX
A user asked about excluding certain apps from the End User Activity/Active Applications feature. Separating business and non-business apps is the way to solve this issue and more information can be found on the ControlUp Support page - https://support.controlup.com/docs/end-user-activity. The user also mentioned a feature request was submitted to exclude certain system processes, especially lock screen.
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Read the entire article here...