A user asked about collection data for fan speeds. It was confirmed that there is no standard data for this as hardware vendors use their own technologies.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Deciphering “OpsWebSocket Connected in Device Events” on macOS
A user asked about the meaning of "OpsWebSocket Connected in Device Events" in the macOS agent. Another member explained that it indicates a websocket connection to the ControlUp backend, necessary for features like remote control. A thank-you message was also included.
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Read the entire article here...
Troubleshooting Remote Shell Issues with ControlUp
A user is experiencing issues with remote shell on a PC - sometimes it works, sometimes it doesn't. ControlUp suggests checking for consistency, like connectivity issues or blocked websockets. The user also mentions installing Edge DX agent on one PC, wondering if this may cause a delay in remote shell functionality. They are instructed to check the devices event log within Edge DX.
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Read the entire article here...
Troubleshooting ControlUp Monitor Errors
A user reported an issue with one of the ControlUp Monitors, receiving a strange LDAP error after an upgrade. Other users suggested validating credentials and reinstalling the monitors as potential solutions.
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Read the entire article here...
Troubleshooting Data Storage Issues with PowerShell Script in ControlUp
A user had trouble with a powershell script not storing data in the data index on a specific device, but with the help of another user's input, the issue was resolved. The correct script with a dummy key value, JSON format and dummy key field name can be found in the discussion.
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Read the entire article here...
Generating Reports on GPO Application with ControlUp
A discussion about a new GPO led to the suggestion of creating a report on devices that have received the GPO using ControlUp and scraping the output of the gpresult command. Information on how to do this can be found in a recent ControlUp blog post. A script was also provided for converting the output to json and generating a report. A link to the post and the script was included.
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Read the entire article here...
ControlUp Console Threshold Discussion
The group discussed the thresholds on the ControlUp console, specifically regarding the color red indicating a value over the threshold. The first line on the diagram may not be an average of 0, but the second line cannot be an average of 0. The conversation was focused on understanding and troubleshooting these threshold values.
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Read the entire article here...
Update on ControlUp DX mobile app
Users discussed an issue with the ControlUp DX application on Android devices - it does not appear in the Google Play store. Mention was made that the app is being deprecated. Details on this app and its status can be found in an email to users soon.
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Read the entire article here...
Python Support and File Transfer on ControlUp
One user asked if Python will be added to the windows script list on ControlUp. Another user suggested using Powershell to call the Python script. A third user mentioned using Invoke-Webrequest or copying the script itself in the script window for file transfer. Another user suggested using a PS1 script that encapsulates the python script and checking if python is installed, and installing it if necessary. They also mentioned hurdles with file transfer and suggested a feature request for blob storage. Overall, Python support on ControlUp is not currently on the roadmap.
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Read the entire article here...
Issues with Using ControlUp Solve on iPad
The discussion centers around the issue of being unable to use Solve on an iPad. Some users suggest using Safari instead of Chrome, but others note that Apple may restrict other browsers to only use the Safari engine. It is suggested that a more mobile-friendly web interface could be helpful. Generally, the conversation is focused on finding solutions for accessing Solve on an iPad.
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Read the entire article here...