This week is about the Audit Log, which can be enabled to go to a SysLog Server or Centralized Auditing. For more information, take a look at the ControlUp support articles at https://support.controlup.com/docs/audit-log and https://support.controlup.com/docs/centralized-audit-log.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Avoiding Alert Floods with Multiple Conditions in ControlUp Scoutbees
Users asked if there was any way to avoid getting flooded with alerts when setting multiple conditions in Scoutbees - one suggestion is to have the scout run every hour and have it alert after a certain number of failed tests. Although this solution is not ideal, another suggestion was to have a user vote for the request on the roadmap and ask for an update. Further, another user suggested introducing Polly for Slack polls instead. The certificate alerts provided by ControlUp are also not ideal.
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Read the entire article here...
IP Addresses for Servers in EUC Environment in ControlUp Console
A user asked why some EUC environment servers in the ControlUp console had their IP address visible while others did not. It was explained that those with an agent installed had their IP addresses pulled directly from the agent, while "agentless" machines that were powered on get the IP address field from vCenter. To view the IP addresses of the ones with agents, the user was recommended to use "Solve" and add the field there.
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Read the entire article here...
Investigating BSOD Reports with ControlUp
A user asked how they can get a BSOD report put into the Device Events of the computer it happened on, and also what parameters are available. A ControlUp member suggested the bug check code should be converted to Hex, and provided an example. They also recommended the user look into scripting, or upgrade to agent 2.13, which includes Windows Error Reporting. ControlUp 2.13 will provide UC&C improvements.
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Read the entire article here...
Investigating Performance Issues in Citrix VDI with NVIDIA GRID GPU
A user reported strange performance differences between identical Citrix VDI machines with NVIDIA GRID GPU configured, all started from the same master. Though NVIDIA licensing and configuration was OK, some machines did not show a GPU in use. Other users suggested checking the ControlUp Agent delayed start setting and switching between native Microsoft APIs and NVIDIA metrics (https://support.controlup.com/docs/gpu-monitoring-with-controlup?highlight=gpu). They also recommended looking at known issues. The customer planned to investigate the issue further the next day.
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Read the entire article here...
Restricting Access to Organization Creation in ControlUp DEX Instance
A user asked about preventing unauthorized creation of organizations in their DEX instance. They suggested a configuration option to only let full admins create new orgs. It was noted that creating a new organization requires a license and currently there is no way to block it. The user's request was added to the backlog to block organization creation to admins only.
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Read the entire article here...
Is it Possible to Track Certificate Expiry with ControlUp?
A user asked if Controlup could track certificate expiry on storefront servers, as is done for ADC (trigger). A PowerShell script fired via a scheduled trigger can be used to alert before cert expiry, but Landon's smarter approach via scoutbees in ScoutBees can also be used. More information can be found in ScoutBees.
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Read the entire article here...
Setting Up Persistent Desktops and Servers With ControlUp
A user asked about syncing Active Directory computers with RealTime DX Console, and was advised to use GPOs or automated agent deployment to set up persistent desktops and servers. However, there are drawbacks to the latter which can be found in the ControlUp documentation. The Agent can now be upgraded from the console using a registry flag. The full discussion, including the relevant ControlUp URLs, can be seen at https://controlupcommunity.slack.com/archives/C0473N33S00/p1695332008532109.
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Read the entire article here...
Filtering Environment Assessment: Desktops or Servers?
A user asked if there is a way to filter the Environment Assessment to show desktops or servers. Reminiscent of the Legacy Insights interface, the new reports coming to Solve may not offer this either. The user asked @member to comment on the matter. Finally, they expressed their support for MSPs Unite.
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Read the entire article here...
Performance Monitor Counters – An Overview
@member shared insight into various Performance Monitor Counters, such as CPU Queue Length, Disk Queue Length, Open Handles, Context Switches, and Peak User Input Delay. These metrics measure capacity, thread waiting to be executed, open file handles, rate of context switches, and maximum delay experienced by user input, respectively. Information on these metrics can be found in Microsoft documents (https://systemcenter.wiki/) and a blog post by ControlUp (https://www.controlup.com/resources/blog/).
Read the entire article here...
Read the entire article here...