A user asked about the best or newest way to deploy/update ControlUp Remote DX on IGEL. The Igel firmware release 11.08.230 includes ControlUp Agent 8.1.5.500 and the user asked how to activate this feature. The user was given advice to move away from Real-Time but add them to Edge DX. As of 11.04 and earlier, the user was advised to use a custom partition. There is a bug that prevents the user from connecting after June last year, though. The user can download the ControlUp Remote DX Agent install script for IGEL devices using OS v11.05.152 and test it on OS v11.07.198.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to configure Scout “Creation Date” to appear as local time or add UTC to it for clarity?
The user asked if the 'Creation Date' in Scout could be adjusted to display local times or include UTC for clarity. After checking, the Scoutbees Dev team have made the update in the UI and will be deploying it in the next couple of days. They thanked Tripp for the good news.
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Read the entire article here...
Help With Logging off Issues in Citrix VDA Environments using ControlUp
A user encountered a 'logging off' status in a Citrix VDA environment. After selecting 'log off' option, the process takes longer than usual and, if the user tries to reconnect the next day, they get a message. ControlUp can help with this situation, either setting an automated action to reboot the system for single sessions, or putting the machine into maintenance mode for multi-session hosts to prevent new connections. In case of one user assigned to the system, killing the processes one by one can help. Further information can be found on Citrix's support article: https://support.citrix.com/article/CTX891671/graceful-logoff-from-a-published-application-renders-the-session-in-active-state.
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Read the entire article here...
Targeting Machines for Surveys in ControlUp Edge DX
A user asked if it is possible to target certain machines for surveys in ControlUp Edge DX, with the current options being AD groups or individual machines. It was mentioned that machine group selection may need to be requested as an enhancement. Linux agents do not currently support user sentiment. The survey is sent to users, and Edge is not installed on Citrix desktops.
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Read the entire article here...
Investigating Error State in Horizon Machines with Solve and Realtime DX
The discussion focused on issues with machines going into Error state with Horizon, and the Status from Solve and whether View and Solve views should be the same. After several insights, it was concluded the best way is to open a support ticket. Realtime DX and Solve should show the same status as Citrix and the user should open a support ticket for further investigation.
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Read the entire article here...
Does ControlUp Console to Domain Controller traffic supports LDAPS?
The user asked whether the ControlUp Console to Domain Controller traffic supports LDAPS. Additionally, the question was posed as to why the ports for Hybrid Cloud for XenDesktop Controllers and XenServer Pool for EU Customers is only 80, but on the other KB article it is 80/443. These questions were answered and it was explained that the port can be changed to 443 and customers need to configure the protocol field adding an (S). Title: ControlUp Console to Domain Controller Traffic: Questions and Answers
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Read the entire article here...
Can Site Load be Used with Custom Hive for Internal Sites?
A user asked if Site Load could be used with a Custom hive for internal Sites. It was confirmed that it should work as long as the correct routing and ports were open. After updating the Custom hive version to at least 1174, the user was able to select it correctly. A member then provided a link to the article on upgrading Custom hives recently published on the Support site, and thanked the group.
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Troubleshooting the ControlUp Library Script “Notify Users Poor Wifi”
A user was trying to use the "Notify Users Poor wifi" script from the ControlUp library, but it was not working. A suggestion was made to check if 'Run in .NET (Preview)' is selected. @member, who had something to do with the script, provided a screenshot which showed the 'Execute script with .NET engine' checkbox.
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Read the entire article here...
How to create an alert that will only fire on machines in a certain group and tag using ControlUp Solve \ Edge DX
A user was trying to set an alert in ControlUp Solve \ Edge DX based on a device group or tag, and needed to use the 'devices' index for this, but didn't think it would work as the platform is not part of this index. @member was asked to offer input until the user could take a deeper look, but it ended up working, with all alerts only being for Linux endpoints. The user is looking forward to the next version of ControlUp Solve \ Edge DX.
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Ideas for Reports Showing ControlUp Success in the Environment
The user was looking for a report which would show what ControlUp had been doing in their environment and to spot trends week-over-week. It was suggested that the Incidents Pane in the Realtime Console and the Environment Assessment report in Insights be used to look at performance-related data. Reports in Solve, documenting and highlighting successes for ControlUp, and automations enabled in the Automation Module were all suggested as well. Additionally, there is a new in-product report which will present data out of the box.
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Read the entire article here...