A user asked if the webinar "The DEX Playbook Webinar Series" on solving slow VDI logons is available for on-demand viewing. Another user who missed the webinar was able to get a recording by registering with ControlUp. The recording is available at https://www.controlup.com/video/?id=1121797389&channel=vimeo&title=The%20DEX%20Playbook%20Webinar%20Series%20-%20How%20to%20Solve%20Slow%20VDI%20Logons.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Changing Default Date Setting in ControlUp
A user inquired about the possibility to change the default setting of 7 days to today on ControlUp. The answer is that it is not possible at the moment, but the platform does support URL parameters for dashboard bookmarks, which can be set to range=0d for today's date.
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Read the entire article here...
Monitoring NIC Dropped Packets in ControlUp
A user asked about viewing historical information for NIC dropped packets, but it is not stored in the historical database. They explored creating triggers to monitor it, but it did not seem to be the root cause. They ended the discussion wishing everyone a great day.
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Read the entire article here...
Creating Endpoint Alerts with ControlUp
Some users discussed creating endpoint alerts using ControlUp and shared resources for ideas. There was also mention of event monitoring and a planned upgrade to version 9.1.5. One user created a Google doc with alert ideas to share with others.
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Read the entire article here...
How to Create an Advanced Trigger in ControlUp?
A user requested assistance for creating an advanced trigger in ControlUp. The trigger is in the "general" pack of the trigger packs knowledge base and can help release resources if a user has not been active on a machine for a day or two. The user was provided with a link to the relevant trigger in the knowledge base.
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Read the entire article here...
Troubleshooting Variables in ControlUp for Device Models
A user asked for assistance on using the variables function in ControlUp, specifically with device models. Another user clarified that the device status index doesn't contain 'hw_model' and 'hw_manufacturer'. Additionally, the solution for filtering by model is to add a filter statement in the widget configuration.
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Read the entire article here...
Upgrading ControlUp Custom Hives: Understanding the /name Switch
ControlUp users discussed an issue with upgrading a Hive via an endpoint management tool. A link to an article on upgrading Custom Hives was shared, mentioning the requirement of a token for upgrades. Another article with instructions for a silent installation was also mentioned. A user questioned the need for a /name switch during an update and it was clarified that the switch is only required if the Hive name needs to be changed. The article will be updated to reflect this.
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Read the entire article here...
Automating Device Tagging and Alerting in ControlUp
A question was asked about scoping an alert and automating device tagging through workflows. It was suggested to check the _devices data table for tags and use it for alerting. Workflows can also be utilized for automating device tagging.
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Read the entire article here...
ControlUp compatibility with XenServer 8.4 discussed
Several users discussed the compatibility of ControlUp with XenServer 8.4, with one confirming that several customers have successfully used ControlUp with this version. ControlUp is currently looking into adding CPU wait metrics specific to the new XS version. There is some concern about explicit support for XS 8.4 but it is concluded that ControlUp has aided customers with issues related to this version.
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Using a New VDI License Key Before Expiration Date
A user asked if they can use a new VDI license key received before the expiration of their current one. Another user responded that they can put in the new license but it won't start until the first day of the new one. It was suggested to open a support ticket to see if the start date can be changed to reflect the new end date. The old license will stay active until the new one starts on its designated date.
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Read the entire article here...