A user requested assistance in creating a script action that will power down Horizon virtual machines after a period of inactivity. They also shared ControlUp's current Script Library, which includes a script for shutting down machines. The user questioned if this script is sufficient.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Understanding Enrich Enablement Features on ControlUp
A team member asked about Enrich Enablement and its features - specifically, how it works on the browser, if actions can be executed through it, and on how many platforms it can be enabled. A link to the ControlUp support page for Enrich Browser Extension was shared: https://support.controlup.com/docs/enrich-browser-extension.
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Read the entire article here...
Troubleshooting Trigger Generation after ControlUp Console Upgrade
After upgrading the console to version 9.1.5.406, triggers were not generating as expected. Monitors and agents were also updated, but the issue persisted. A user suggests that the issue may be related to the different timezones on the monitors. They recommend opening a ticket if the problem persists.
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Read the entire article here...
Troubleshooting Drive Exclusions in ControlUp
A user was troubleshooting their trigger settings for excluding a drive. Different variations of entering the drive name were tried with no success. Another user suggested using a powershell script for testing.
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Read the entire article here...
Understanding ControlUp Solve and its Integration into DEX
A user asked if ControlUp Solve was a separate module or a part of ControlUp for desktop, and was informed that it has been merged into the DEX interface. They were reassured that the use cases they found on the ControlUp website are still applicable, and a member of the ControlUp team offered to help determine feasibility and next steps for achieving them.
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Read the entire article here...
Remote Control of Unmanaged Devices Coming Soon to ControlUp
A user asked about remote control of unmanaged devices, and another user inquired about a possible lightweight agent for BYOD users. An internal team member shared that this feature would be released in mid-November, following last minute usability improvements. A sneak peek was shared, with one user noting this as a significant new feature that was often requested by customers.
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Read the entire article here...
Limiting VDI Visibility in ControlUp
A user was looking for a way to limit VDI visibility in the VDI App to specific folders. Another user suggested setting permissions based on folder level in the security policy config, and provided a link to the documentation. They also mentioned the possibility of needing to have independent sites enabled. The original user thanked them and mentioned that their SSO permissions were the issue and they were able to achieve their goal.
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Read the entire article here...
Using ControlUp Triggers for Citrix Monitoring
A user who is not an expert in Citrix raised a query about getting the same information from ControlUp as their Citrix support team gets from Citrix Monitor. A column in cu4vdi shows the registered state and there is a community trigger for this. The use of Citrix Cloud should not be an issue for the trigger, as conditions can be added to report only when the machine is powered on, regardless of whether it is DaaS or on-prem.
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Read the entire article here...
Integrating Apple Care Info into ControlUp Workflows
A user suggested adding a new workflow to access Apple Care/Warranty Info through API, and mentioned they are almost done with a script to retrieve the info. Another user suggested submitting a feature request via Uservoice to integrate with Apple. The original script can be found at https://www.neverhadtofight.com/blog/2025/11/06/getting-applecare-info-from-apple-business-manager-api/.
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Read the entire article here...
Retrieving Historical Incident Data from ControlUp with PowerShell Cmdlets
A user asked about retrieving historical incident data from ControlUp using PowerShell cmdlets and the community offered insights. The user found that the incidents pane data is not available through an API but will be replaced by the events pane in dex. An API for the events data may be available in the future.
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Read the entire article here...