A user asked for help with sending a user actions script to all devices on a specific date and time. It was suggested to use Workflows, but it was noted that the underlying API only accepts a single device ID. Another user suggested using a loop or HttpRequest with the full payload to the devices/action endpoint. They requested help in building this and offered to jump on a call.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Understanding Event ID 61003 in ControlUp
A user asked for more documentation on the Event ID 61003, which indicates an unfrozen application. They also inquired about the conditions that trigger this event, comparing it to a mechanism used by Microsoft. Some additional information is provided by another user.
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Read the entire article here...
Deploying ControlUp for macOS Using MDM
The team discussed deploying ControlUp for macOS and how there may be a prompt for end users to allow this in system settings. A solution discussed was adding a mobile profile file to the Mac agent installation section in the knowledge base, as well as using MDM for macOS 26.x.
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Read the entire article here...
Adding Application and Services Logs to Windows Event Log Collection in ControlUp
A user asked if it was possible to add Application and Services Logs under Windows Event log collection. ControlUp Support team member replied that this is possible for their demo environment on both VDI and CU4D. They also provided links to articles on this feature.
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Read the entire article here...
Changes to ControlUp data collection: Agent vs. PowerShell scripts
The discussion revolved around ControlUp's Agent collecting data instead of using PowerShell scripts. This new approach is currently being tested with design partners and a few other companies. It was suggested to test it with a select group first to ensure there are no issues. It was also mentioned that multiple rules can be set up with specific device tags.
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Read the entire article here...
How to Hide Device Location Information on ControlUp
A user asked if there is a way to hide device location information on ControlUp from certain users or groups. Another user suggests checking if the setting is turned off for the group, while a third user advises checking with someone from ControlUp before changing any settings. The location information can be found under Settings > Agent > Extended Settings.
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Read the entire article here...
Utilizing Ping Identity for Multi-Factor Authentication on ControlUp
A user is excited about new features on the ControlUp platform, including added support for Ping Identity as an Identity Provider. They are unsure of how to use Ping for multi-factor authentication and see that a "pairing code" is needed, but another user clarifies that this is the "secret key" from a "software token app." The article will focus on the new support for Ping Identity and how to use it for multifactor authentication on ControlUp.
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Read the entire article here...
How to Verify Correct Version of ControlUp Agent on Citrix Servers
A user inquired about a feature in ControlUp that could verify the correct version of the ControlUp agent installed on Citrix servers. The team suggests using "App Statistics" and "App Usage Details" to filter and group by machine, but the user still finds it difficult to view the data in a useful way. They decide to stick with using their endpoint management tool for now. The ControlUp team acknowledges that there are multiple ways to view this information within the platform.
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Read the entire article here...
Signing Scripts for Stricter Policies on Endpoints
The group discussed signing scripts for stricter deployed policies on endpoints. They confirmed that signed scripts can be used on all platforms but might need to be manually added to the bottom of scripts. Options for modifying existing scripts or enabling native data collection were suggested.
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Read the entire article here...
Setting up Triggers in the ControlUp DEX Alerts Tab
A user asked for clarification on how to set up triggers in the ControlUp DEX Alerts tab. They had previously set up triggers that resulted in emails and incidents in the Incidents tab, but nothing appeared in the DEX events. Another user suggested verifying that the incidents show up in the old UI before contacting support for further assistance. The required version for the ControlUp Monitor responsible for collecting this data is 9.1.5.313 or above.
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Read the entire article here...