A discussion took place about the "Citrix Blackhole machine" scenario and how to detect it using ControlUp. Possible solutions were suggested, including using a combination of user sessions, CVAD Available State, and connection failure data to spot the issue and looking for Launch or LaunchOperation events on the Citrix broker for on-prem environments. It was also mentioned that Citrix Analytics may be necessary for this detection in Citrix Cloud environments. The context of this discussion is related to DaaS and ControlUp.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Certificate Expiration Checks with HTTP/S Scout on ControlUp v1233
Some users were having issues with using Sscoutbees (HTTP/S Scout) to check certificate expiration on web servers - specifically, it was missing revoked certificates. A potential solution to this issue was suggested by another user, who asked for more details on the output of Scoutbees and whether there may be potential to set up an alert on it. There were also mentions of potential issues after upgrading to v1233 and using predefined Hives or custom Hives. This discussion took place within ControlUp.
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Read the entire article here...
Troubleshooting SQL Errors in ERP Applications with ControlUp’s Monitoring Tools
A team member asked for help with SQL errors while working in an ERP application. The team suggested using CU4VDI to monitor process level network traffic and overall network usage, as well as a CIG utility to monitor TCP connections. The utility is not yet published but can be obtained from a specific member.
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Read the entire article here...
Installing ControlUp Real-Time Agent 9.1 on Server 2012: What You Need to Know.
A user inquired about installing ControlUp Real-Time Agent 9.1 on Server 2012, asking if there were any known issues and if it was recommended. Another user noted that Server 2012 is no longer supported.
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Read the entire article here...
Troubleshooting Stress Severity Levels in ControlUp
A discussion in Slack focused on identifying the cause and how to troubleshoot a stress severity level of "error" in ControlUp. It was mentioned that these severity levels are still being added to the platform and may not currently exist, but can be addressed with a simple command on the affected system. A user also highlighted the potential issue of corrupted performance counters in Windows.
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Read the entire article here...
How to Set Up Credentials for ControlUp Scripts
A user asked for help on creating credentials for ControlUp to run scripts. They questioned if they were in the right place and what would happen if their profile was deleted. Someone suggested creating shared credentials in the Monitor settings and checking the permissions in the Security Policy.
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Read the entire article here...
ControlUp Agents Can Now Self-Register
A user asked if agents can now self-register and not rely on an old CVAD scraping script. Another user responded that this is possible with the new agent outbound feature and built-in folder synchronization in version 9.1. This allows for self-registration against the monitor cluster. The ControlUp support links for these features are: -InstallAsMasterImage https://support.controlup.com/v1/docs/install-cuagent-install-an-agent#install-agent-with-selfregistration -Built-in folder synchronization https://support.controlup.com/docs/built-in-folder-synchronization
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Read the entire article here...
Troubleshooting a Trigger for CVAD Desktops
A user was having issues with a trigger for CVAD desktops dropping below a certain threshold not working. Suggestions were made to not use the "from" option in the trigger and to test just the "to" statement. The "from" option can be useful in specific cases but may be overkill in this situation.
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Read the entire article here...
Triggering Hardware Driver Updates on PC After Windows 11 Update
A question was asked about triggering hardware driver updates on a PC after a Windows 11 update. The suggestion was made to use a CU4D Alert to run a script action for specific drivers. A user shared a script from the library that checks for hardware device problems, but it was found that "driver out of date" is not considered an error. It was noted that Windows update may not automatically scan for updated device drivers.
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Read the entire article here...
Automating Device Warranty Checks with ControlUp Workflow
A team member asked if they can get help on a workflow - getting device information, checking warranty, and tagging the device accordingly. Another team member responded that it depends on how the data is returned by the vendor's APIs and suggested using if/else nodes and splitting tags. The first team member will try it out on their Dell devices and share it for testing.
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Read the entire article here...