This week's Did You Know is sponsored by Eugenia Schipelliti. It is now possible to monitor Network Drives in Solve - the user can view network drives associated with managed machines in the Topology view. However, an alert was asked about on a Citrix server with several users who map drives to the same location - the solution is to monitor on a specific device rather than trigger an alert for every person. Additionally, when the user is ready to create the trigger, assistance is available if needed. Learn more here.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Configuring ControlUp for Automatic Reboot and Maintenance Mode Removal
This discussion covers how to configure ControlUp to restart a server with the CU Agent when no users are on, including removing it from maintenance mode after reboot. Suggested actions include using a trigger that checks for session count and maintenance mode, and separate scripts for Reboot and Disable Maintenance mode. The benefits of using this method compared to scripts are explained.
Read the entire article here...
Read the entire article here...
How to Determine Which Version of MS Teams Users Are Using?
The user was trying to determine how many users in the company were using New MS Teams vs classic MS Teams and wanted to use Edge DX to get the information. The Installed Applications by Version report and custom report filters were suggested as possible ways to determine which version of Teams users are actively using.
Read the entire article here...
Read the entire article here...
Removing Names from Unified Communication & Collabration Teams Call Details
A user asked if it is possible to remove names from the Unified Communication & Collabration Teams Call Details. It is possible to do this through DEX, where the feature must be unchecked, but this only applies to Zoom calls and not Teams calls.
Read the entire article here...
Read the entire article here...
Can ControlUp Monitor Cloud and On-Prem Environments?
A user asked if it was possible to use ControlUp to monitor a cloud environment, especially VMware on GPC. It can be done by using GCVE and a workaround with a datacollector, or by using a dedicated jumpbox in Azure VMware Solution. Control Up SaaS can also be used to monitor both GCP environments and on-prem, with all configuration and historical data stored on ControlUp's backend.
Read the entire article here...
Read the entire article here...
FSLogix Reports and Data Viewing Suggested
A user asked if there are any FSLogix reports to prove a fix has worked - it was suggested to create a custom dashboard in Solve in order to view FSLogix data.
Read the entire article here...
Read the entire article here...
Error Inviting New User on ControlUp DEX Tenant
The user was having difficulty inviting a new user on their dex tenant. It was suggested that the user should have access to the ControlUp configuration console. However, it was clarified that this is only needed for the VDI and Daas part. The user was advised to open a support ticket to resolve the issue.
Read the entire article here...
Read the entire article here...
Investigating Incorrect FS Logix Disks Data in ControlUp
The user asked about incorrect data being displayed in ControlUp's FS Logix Disks column, despite 190 active sessions. After confirming the agents are running on 8.8 and there is no Citrix Profile Management installed, the FS Logix Health column still shows 'Healthy' in the RTC console.
Read the entire article here...
Read the entire article here...
Understanding Data Transmitted by ControlUp Agent
A user asked for documentation and other information about the data the ControlUp Agent sends to the cloud service -- sales or CSM contacts can help with this question, and GDPR/security documents can address customer security concerns. Edge DX is cloud-only, and relevant data can be found in the data indexes when the internal indices tickbox is enabled. Link to Security Architecture: https://support.controlup.com/docs/security-architecture.
Read the entire article here...
Read the entire article here...
Generating Email Alerts for VMWare Updates with ControlUp
A user was looking for a way to generate email alerts when a column in the console says "Needs Updating', and to check the status of VMWare servers that may need updating. It was suggested to use an advanced trigger, and once created, to check a test. Additionally, a scheduled trigger can be used to report the status, or Export-CUQuery can be used to dump the data to a CSV file each week. Instructions for running Export-CUQuery in the monitor were provided. Links for the ControlUp Academy and Export-CUQuery Support Docs were given.
Read the entire article here...
Read the entire article here...