Alerts were returning multiple entries and were causing scripts to be run multiple times, resulting in timeouts. Eugene proposed to investigate and a hotfix was applied, solving the issue.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Updates to ControlUp API Documentation – Querying List of Scripts
A user asked if the ControlUp API documentation had been updated, to allow for querying the names and IDs of scripts. Examples of running scripts using the API key were given, as well as the endpoint URL for accessing a list of all scripts. The user asked for a script that gets the script ID from the name, however this was not available. The example of performing a GET request against the provided URL was provided.
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Read the entire article here...
Alert for CPU Temperature in ControlUp
A user asked how to create an alert based on CPU Temperature. It is not collected by default but can be put in a custom index for Macs by using the output from the 'sudo powermetrics' command.
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Read the entire article here...
Filtering and Reporting on Users Per Host in ControlUp
The user needed to filter and pull a report on users per host, and wanted the hostname included in the sessions view. They have data in the machines view but want the ability to filter by hypervisor hosts. In the future, they would like an option to navigate to focus on a specific cluster, change to sessions view, and filter by hypervisor hosts. For reporting, they would like to export reports of users on a specific host.
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Read the entire article here...
Managing Microsoft Edge Cache and Cookies with Scripts in ControlUp
The user asked if there is a script to close and delete the cache and cookies on the Microsoft Edge browser, and it was suggested that it is possible, with a link provided to the necessary folders. Clearing the folders is not always simple, as other software may use msedge.exe in the background, so users should be notified before making any changes. A possible solution is being worked on that would send a notification to the user to say the browser is attempting to be closed, and they will be notified when it is able to reopen.
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Read the entire article here...
Setting Different Permissions for Different Groups in ControlUp
The user inquired about setting different permissions for different groups, such as "Remote Control without user consent" for kiosk devices and "Remote Control with user consent" for other devices. It was suggested that the user have multiple roles, with Role 1 being assigned to the kiosk device group and Role 2 to all other device groups (excluding kiosk). The solution was confirmed to work for the user if the same set of permissions is applied to the roles.
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Read the entire article here...
Setting Up Different Permissions in Roles Feature in ControlUp
A user asked about setting up different permissions to different device groups in the roles feature - it is possible with one user having multiple roles, e.g. "remote control without user consent" on the kiosk device group and "remote control with user consent" on all other device groups. This was confirmed by the ControlUp team.
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Read the entire article here...
Restricting Access to ControlUp DEX Portal
A discussion arose about restricting access to ControlUp's DEX portal, such as with a specific client certificate, IP address or Azure hybrid joined client machine. Using SAML could be a solution as the service provider can deny access if criteria are not met, and IP restrictions are said to be arriving in the early months of 2024. The DEX login method "azure login" does not have further possibilities, but SAML does.
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Read the entire article here...
Restricting Access to the ControlUp DEX Portal
The user asked how to restrict access to the DEX portal - the solution provided is to use the SAML login and configure the service provider to only allow access from certain clients or IP addresses. This can be done with the Azure login option, and IP restrictions are on their way to DEX, estimated to be available in early Q1 2024.
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Read the entire article here...
Writing Data into Device Events from Scripts with ControlUp
It is possible to write data into Device Events from scripts that are not running from ControlUp Edge DX. The ControlUp Knowledge Base provides examples on how to do this, for both events and data. If a script is activated from within Edge DX, any data can be captured in Device Events. The KB article can be found at: https://support.controlup.com/docs/scripting-guide#data-collection
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Read the entire article here...