The Device Score Beta on the dashboard shows a different score than the device view, possibly due to different time intervals. The drill down dynamically determines the interval while the dashboard is based on the latest 1 minute interval data point. It was suggested that the issue may be due to different raw data points in a single time window and the drill down not taking logon duration into consideration. The PM for this feature is aware of the issue.
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ControlUp Dashboards
Finding Versions of an Application to Identify Machines Without it Installed
A user asked if there was a way to generate a CSV export with all versions of an application to identify machines that do not have it installed. It was suggested to use the export option in the ribbon, check the processes list in the controllers and custom filter in the solve details. It was confirmed that custom filter in the solve details would let the user filter each time, which was concluded to be ok.
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Gather Drive Type Information with ControlUp Edge DX
This discussion focused on how to use Edge DX to get drive type (SSD, HDD) information into Edge DX in multiple ways. The user initially wanted to see if the laptops they were using had SSDs or HDDs to troubleshoot a performance issue, and instructions were provided for manually and semi-automatically collecting the data. Edge DX also enables the user to create custom reports and set up persistent data collection, and includes a script to collect CPU temperature. The ControlUp Scripting Guide can be found at https://support.controlup.com/docs/scripting-guide.
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Can ControlUp Monitor Other UC Platforms?
The user asked if ControlUp can be used to monitor UC platforms other than Zoom and Teams, such as Ring Central. It was mentioned that platform-specific integration is required and ControlUp has plans to add additional platforms.
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Sivan’s “Did You Know”: Edge DX Dashboards?
This weeks Did You Know focused on Edge DX's dashboards, in particular "Applications- Performance", which offers a graph of applications by frustration. @member thanked for the treat and wished everyone happy holidays.
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Read the entire article here...
Getting Started with Securely Exporting ControlUp Metrics
A user asked if a ControlUp Solve dashboard can be published externally without authentication; it's not possible for security reasons. Alternatives include exporting metrics with PowerShell and HTML and using the Power Platform, or leveraging ControlUp DEX with its username/password authentication. More information on ControlUp DEX can be found at https://support.controlup.com/docs/get-started-with-the-new-dex-platform.
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Giving Non-IT Staff Read Rights in ControlUp DEX using SAML Configuration
A user asked about giving non-IT staff read rights for the DEX platform and viewing the VDI/DAAS dashboard without logging into the console (server). It is possible to achieve this using SAML configuration. For further information on this setup, a link was provided - https://support.controlup.com/docs/saml-sso-for-dex#automatic-vdi-daas-user-account-provisioning.
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FSLogix Reports and Data Viewing Suggested
A user asked if there are any FSLogix reports to prove a fix has worked - it was suggested to create a custom dashboard in Solve in order to view FSLogix data.
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Filter Sensing: Setting A Global Filter On a ControlUp Solve Dashboard
A user asked how to set a global filter on a Solve Dashboard, and discovered that the tree popout on the left applies the filter to the dashboard.
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Grouping Enhancements Requested for ControlUp MSPs
An MSP suggested having enhanced grouping and separation for roles to help with organization. DEX (app.controlup.com) offers role based access controls with device groups. There is currently the ability to group in the main dashboard and command line install. The requested feature is for a single view to show customer devices separated by groups with headings, separators, or a tree structure like the VDI view.
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Read the entire article here...