The team discussed the availability of the ai_report index in the Microsoft Copilot+ Readiness Dashboard. It was determined that a custom script is needed to populate the index and it can be found under device events. Support may need to be contacted if the script does not run automatically. A new automation and scripting dashboard has been added for more details on script runs.
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ControlUp Dashboards
Troubleshooting the SECOCL64.exe Crash in ControlUp.
The conversation on the company ControlUp discusses a crash occurring with the SECOCL64.exe application. Possible causes mentioned include a bug in the application binary, incompatible DLL injection, or a corrupt installation. It is suggested to check the event viewer, verify the installed version, and look for conflicting software. Other solutions suggested include reinstalling or repairing the application and checking for Windows updates. A custom dashboard will soon be released to make it easier to track crashes in an organization. It is also recommended to update audio drivers and disable DLL injections. Registries to enable crash dumps for SECOCL64 are provided for root cause proof.
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Read the entire article here...
Tracking Fired Alerts in ControlUp Console
A question was asked about finding a dashboard or view in the ControlUp console that displays all fired alerts. It was suggested to click on "Devices" and then go to the "Overview" section where the alerts can be found under the "Alerts" tab. A user thanked the community for their help and joked about getting paid to ask the question. The ControlUp Community Slack channel was also mentioned.
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Read the entire article here...
Improving Scoutbees Results and Data Monitoring with ControlUp APIs and Grafana
Users discussed ways to get more information from the Scoutbees test and agreed that the result is binary - either success or failure. They mentioned using APIs and Grafana to edit widgets and see more specific data, and asked for help setting this up. Some users were interested in observing this during scouting.
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Read the entire article here...
How to Create Custom Dashboards for Application Performance in ControlUp
A user asked about creating custom dashboards in ControlUp specifically for monitoring the performance of applications such as Office and Outlook. The Support Team suggested utilizing big screen dashboards for this purpose. More information on big screen dashboards can be found at https://support.controlup.com/v1/docs/big-screen-dashboard
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Read the entire article here...
ControlUp Recap – In case you missed it…
Happy Monday! We know we all get busy—we certainly do—so we wanted to share another ControlUp recap in case you missed the post. There is a wealth of great technology here. Alright, on with the news…
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Upcoming Features from ControlUp – What to Expect!
The team discussed the availability of the Big Screen Dashboard in Power BI, with the answer being no but with a bit of possibility. The Dashboard is designed specifically for real-time use, which Power BI is not suited for. However, a blog post will be published next week on how to translate a Grafana widget to Power BI, allowing for similar insights. The team is also working on a ControlUp Innovation Guild space within the product for easy access to dashboards.
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Read the entire article here...
Creating a Citrix Workspace App Versions Report in ControlUp
A user asked how to create a dashboard or report showing Citrix Workspace App versions for end users and possibly trigger notifications for upgrades. @member suggested using the Session Activity report and adding the "Initial Citrix Receiver Version" column to see the client versions used in historical sessions. Other columns can help identify the endpoints with the app installed. A trigger can be used to detect versions and send notifications, and @member or a team member may have more instructions.
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How to Access ControlUp’s Battery Usage Report Dashboard
Multiple users asked about ControlUp's Battery Usage Report dashboard and how to access it. It was suggested to check the use case library and ask the CSM about UC078 Edge DX: Battery Usage Report. Others requested access to the dashboard, which is a script and custom index with Grafana for visualization. This was created by Maximilian Pelster and can be shared by contacting Blair. The dashboard is not directly in the user's tenant and instructions and files will be sent to access it.
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Read the entire article here...
Understanding Windows Event Logs with ControlUp
A team member asked for an explanation on how ControlUp tool triggers windows event logs such as Errors, Hangs, and Freezes. They also asked for recommended solutions. Another member shared that all winevt log information can be found on ControlUp, which can be filtered down by specific errors to see expanded details. To determine impact on users, troubleshooting and testing may need to be done. The application performance dashboard is recommended for this purpose.
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Read the entire article here...