A user asked if it was possible to run a script periodically on a subset of clients in Edge DX. Suggested methods included using device tags and environment variables, or using Get-Random. Filtering by Edge DX device group is possible with the SIPDEVICEGROUP environment variable. More information can be found in the ControlUp documentation at https://support.controlup.com/docs/edge-dx-scripting-guide#example-for-powershell.
Read the entire article here...
ControlUp for Desktops Training & Support Archives
ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.
How to generate a report of network latency (session latency) of one specific day in ControlUp Edge DX?
A user asked about obtaining network latency reports for a specific day - it can be done by creating a custom report on the Edge DX platform. For help, they can go to the site mentioned.
Read the entire article here...
Read the entire article here...
Troubleshooting ControlUp Solve / Edge Access for Help Desk Guys
A user had setup ControlUp Solve / Edge access for help desk guys, however they weren't seeing the same controls on their Edge machines as the user could. Checked permissions as a suggestion, the user found that the permissions were set under Edge DX. They only had the viewer role, which resolved the issue. Access can be found in Edge via Solve Configuration > Access Control, and Solve has manager & non-admin security policies.
Read the entire article here...
Read the entire article here...
How to Execute Scripts in ControlUp
The user asked about executing scripts in ControlUp - this can be done with an MFA authenticated token or API Key. Dennis has the Powershell to do this, and Wouter advised combining specific scripts and tags examples to do this. Developer mode was suggested as a helpful trick to learn.
Read the entire article here...
Read the entire article here...
Is there a 5000 row limit to data returned via ControlUp API?
A user asked about the row limit of data returned via the API - they needed to use Export to CSV for 65k max. To retrieve this data, the user should add to the end of the URL, 'export=true'. Thanks to Wouter, the user now knows how to gain this data.
Read the entire article here...
Read the entire article here...
Investigating Network/Internet Connection Drops with ControlUp Latency Report
The user asked about a graph showing gaps in latency numbers which indicates a drop in the clients network/internet connection. It was suggested to set up Scoutbees and monitor wifi as part of the issue resolution. Having 3 targets in the latency report and seeing gaps in the same spot for all 3 targets could point to an issue with the user's cable, router, modem or ISP. ControlUP traceroute info might also be helpful.
Read the entire article here...
Read the entire article here...
How to Clean Up Solve After Uninstalling Edge DX Agent
A user asked if uninstalling the Edge DX agent from clients would clean up from Solve automatically. The comment included a setting that enabled the user to do this, and they expressed gratitude for the help. The user then requested Intune to be deployed to all their devices, to which the response was that it was done.
Read the entire article here...
Read the entire article here...
How to Access Historical Graphs and Reports in ControlUp Edge DX?
In ControlUp Edge DX, users can access historical graphs and reports of device data. Users can also set their chart columns to 1 for more space in the chart, which will be particularly useful for longer time periods. The default is 4 columns.
Read the entire article here...
Read the entire article here...
how to Build Custom Reports for ControlUp Edge DX?
A user asked how to get a custom report built for ControlUp Edge DX, a report that shows the total time a computer has an active session in a week. Tom provided links to relevant reports and discussed EU laws and active time recording. Filters can also be put in place to prevent "cheating the system", such as time-keeping utilities like Caffine.exe.
Read the entire article here...
Read the entire article here...
Best Practice for Updating the ControlUp Edge DX SIP Agent
The best practice for getting the EdgeDX SIP Agent to a newer version is setting the version in the Console and letting the Agent Manager update automatically. The Agent Manager checks for a new version every X time, and selecting the latest version in the drop-down and clicking "save agent versions" will auto-update machines with the Agent Manager installed. Further information can be found at https://support.controlup.com/docs/edge-dx-agent-installation.
Read the entire article here...
Read the entire article here...