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ControlUp for Desktops Training & Support Archives

ControlUp for Desktops (Edge-DX) training and support-related archives from inside the ControlUp Community on Slack.

How Does ControlUp Calculate LAN Latency in Remote DX?

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A user inquired about how ControlUp calculates LAN latency in remote DX; ControlUp sends data via the remote DX plugin in the session and currently does not have the ability to configure another IP to ping for the LAN latency. Solutions include using ScoutBees from one or more custom hives or Edge DX as an extra target. Read the entire article here...

Does ControlUp Enrich Require an Additional License?

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A user asked if ControlUp Enrich requires an additional license - it does not. Edge DX can be used with the DEX platform (app.controlup.com) and the browser extension can be downloaded for free. Further information can be found at https://www.controlup.com/resources/blog/entry/view-and-improve-device-digital-experience-from-inside-microsoft-intune-with-controlup-enrich/. Read the entire article here...

Feature Parity Matrix and FedRamp Certification for ControlUp

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A user asked ControlUp about FedRamp certification, and if there was a feature parity matrix between the on-prem release and SaaS. They were informed that ControlUp is not FedRamp certified but is in the process of obtaining this certification, and a feature matrix is available at https://support.controlup.com/docs/controlup-modes. Additionally, edge dx and Scoutbees require the cloud and when in the Government space, Hybrid mode is not available. Read the entire article here...

Tools to Make ControlUp Easier to Use

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Three ControlUp articles were shared: Edge DX Prerequisites, a Fix for devices with ZScaler VPN not showing their real IP address in Edge DX, and a script/scheduled trigger to sync ControlUp accounts with an AD group. These tools can help make ControlUp easier to use. The articles can be found at https://support.controlup.com/docs/. Read the entire article here...

Proposal to Group Devices by Age for Life Cycle Management

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A user proposed creating a report to group laptops/Desktops by age, including hardware warranty data, and to see how device performance decreases with age to aid life cycle management. User experience scores and the Edgedx breakdown will be used. Another user expressed appreciation for the example, since they will be proposing the concept to a customer the next day with the hope of selling Edgedx. The value of the concept is clear for devices requiring refreshment. Read the entire article here...