A user was unable to add an EUC environment due to the same site name. The workaround suggested is to temporarily rename one of the sites, add it to ControlUp, and then renaming it back.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Can ControlUp Real-Time Be Deployed in an On-Premise Environment?
A user asked if it was possible to deploy Real-Time Diagnostics in an on-premise environment, which is possible with a fully on-premise solution. HP thin clients can be added to Edge DX, which is cloud-only and can get remote DX data from them but not the devices themselves.
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Read the entire article here...
Why Separate Monitors and Data Collectors for ControlUp?
It is important to separate Monitors from Data Collectors in order to avoid competing for resources as well as breaking up extensions into chunks. Many companies opt for 8 Data Collectors, while some run Data Collector on Monitor servers if there is no sizing issue. Further resources concerning Data Collectors can be found at ControlUp's blog article and KB page (https://www.controlup.com/resources/blog/entry/what-is-a-data-collector-and-why-does-it-matter, https://support.controlup.com/docs/controlup-data-collector).
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Read the entire article here...
How to get the IGEL Device Name vs. the MAC Address with ControlUp Remote DX?
The user asked about how the naming of an IGEL thin client works, as it appears in the COP and in scripts. The network name had not been set, so it appeared differently in UMS and COP, and the scripts gave an error. By setting the Network Name, it should appear consistently across the platform. For more information, please see https://kb.igel.com/endpointmgmt-6.08/en/renaming-igel-os-devices-47711460.html.
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Read the entire article here...
Can I remove\organize\curate the list of ControlUp Script Actions in the right-click context menu?
The user asked about curating the right-click action list in ControlUp - by using a prefix with the company and script name, the scripts can be filtered and found more easily in the Console. Renaming a community script with a prefix may orphan it from future updates. Virtual Expert rules can also be used to organize the columns. The user also mentioned using Site Monitor on a trigger to dump a CSV onto a share.
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Read the entire article here...
After upgrading Citrix VDA to 2203CU2 have noticed the HDX Latency to be erroneous and erratic?
Users reported incorrect HDX Latency and Round Trip Time (RTT) values in Citrix VDA versions 2112 and earlier. The issue can be fixed by disabling the HDX Adaptive Scaling feature in the VDA registry (CVADHELP-19781). Changing the CU setting to current value and disabling Remote DX latency may also help. More information can be found in the Citrix documentation at https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/whats-new/cumulative-update-1/fixed-issues.html.
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Read the entire article here...
Troubleshooting “Install Agent” Status with ControlUp
A user encountered a problem with a machine not being able to install an agent after re-appearing with an "Install Agent" status. The solution was to add the machine to the tree on the left and then use "agent control/Upgrade/installah" to complete the installation. This process worked successfully.
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Read the entire article here...
Is it Possible to Have a ControlUp Monitor Server in a DMZ?
A user asked if it is possible to have a ControlUp monitor server in a DMZ while managing Citrix desktops not in the DMZ. Connectivity over port 40705 to the agent is possible, but DNS resolution and AD connections must also be in place for it to work.
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Read the entire article here...
Will Data sources fail over to a different Site if all ControlUp Monitors in that site are down?
A user asked about a recent feature where data sources will failover to a different site if all monitors in that site are down. It turns out that this is not a feature, but the team is working on data aggregation between sites instead. A sizing complication may come with this feature, but it would also allow for High Availability, as customers often mistake sites for HA as opposed to a load balancer between monitors.
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Read the entire article here...
ControlUp Incidents and Alerts Stopped Working
Luke has been having trouble getting 33,000 incidents and his alerts stopped working since last Tuesday. He was advised to check the Monitor and Console VM can properly connect to the required back-end service at https://support.controlup.com/docs/communication-ports-used-by-controlup-hybrid-cloud-1 . Luke was also provided with a script from Support to test connectivity at https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services and was able to download the script. He plans on logging with Support.
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Read the entire article here...