It is possible to create an event trigger to alert on virtual machines (VMs) with system event source "bugcheck" through email (or webhook and a few other options). However, this would only work when the event is occurring, not for past events. If the event relates to a blue screen, the agent might be gone and it won't alert. To solve this, it is suggested to set a trigger when the VM status goes from error to ready and run a script to check for that event.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
How does ControlUp Agent Certificate Communication Work?
It was asked if a single certificate needs to be used across Real-Time Consoles, Monitors, and ControlUp Agents, with the Consoles and Monitors holding the private key while the public key is deployed to the Agents. Remediation can be automated for the agents with a GPO, and for the Console/Monitors with a supported PowerShell scripted provided by ControlUp. More information on agent certificate communication can be found at https://support.controlup.com/v1/docs/certificate-based-agent-authentication.
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Read the entire article here...
Can ControlUp Insights display ICA proxy connections for my NetScaler Gateway?
The ControlUp console displays ICA proxy connections for NetScaler Gateways, but ControlUp Insights does not. Filtering session activity reports by initial client IP or using export-cuquery may provide the desired results. Details can be found on the ControlUp Support page: https://support.controlup.com/docs/monitor-cluster-powershell-fields-by-table#hdxsessions.
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Read the entire article here...
Best Practice for Updating the ControlUp Edge DX SIP Agent
The best practice for getting the EdgeDX SIP Agent to a newer version is setting the version in the Console and letting the Agent Manager update automatically. The Agent Manager checks for a new version every X time, and selecting the latest version in the drop-down and clicking "save agent versions" will auto-update machines with the Agent Manager installed. Further information can be found at https://support.controlup.com/docs/edge-dx-agent-installation.
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Read the entire article here...
How to Deploy ControlUp Remote DX on IGEL Devices
A user asked about the best or newest way to deploy/update ControlUp Remote DX on IGEL. The Igel firmware release 11.08.230 includes ControlUp Agent 8.1.5.500 and the user asked how to activate this feature. The user was given advice to move away from Real-Time but add them to Edge DX. As of 11.04 and earlier, the user was advised to use a custom partition. There is a bug that prevents the user from connecting after June last year, though. The user can download the ControlUp Remote DX Agent install script for IGEL devices using OS v11.05.152 and test it on OS v11.07.198.
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Read the entire article here...
Investigating Error State in Horizon Machines with Solve and Realtime DX
The discussion focused on issues with machines going into Error state with Horizon, and the Status from Solve and whether View and Solve views should be the same. After several insights, it was concluded the best way is to open a support ticket. Realtime DX and Solve should show the same status as Citrix and the user should open a support ticket for further investigation.
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Read the entire article here...
Does ControlUp Console to Domain Controller traffic supports LDAPS?
The user asked whether the ControlUp Console to Domain Controller traffic supports LDAPS. Additionally, the question was posed as to why the ports for Hybrid Cloud for XenDesktop Controllers and XenServer Pool for EU Customers is only 80, but on the other KB article it is 80/443. These questions were answered and it was explained that the port can be changed to 443 and customers need to configure the protocol field adding an (S). Title: ControlUp Console to Domain Controller Traffic: Questions and Answers
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Ideas for Reports Showing ControlUp Success in the Environment
The user was looking for a report which would show what ControlUp had been doing in their environment and to spot trends week-over-week. It was suggested that the Incidents Pane in the Realtime Console and the Environment Assessment report in Insights be used to look at performance-related data. Reports in Solve, documenting and highlighting successes for ControlUp, and automations enabled in the Automation Module were all suggested as well. Additionally, there is a new in-product report which will present data out of the box.
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Read the entire article here...
How does ControlUp report failed logins in the logon duration report?
ControlUp users were discussing how to determine failed logins for the Logon Duration Report, and the root cause of the issue: the Antivirus product scanning thousands of files stored in the Roaming profile. The current FSLogix release was mentioned to be 'trash', while UPM has been known to work better with one issue. Citrix has been asked to incorporate a work-around in a future UPM release to solve the issue.
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Investigating Unexpected Alert Triggers in ControlUp
A problem occurred when seemingly unrelated events caused the trigger monitoring the lab's pools to be reset and send off alerts. It seems to have been caused by a logged-out and then logged-back-in monitor service account. It is being investigated if something else forced the logout or if it is expected behaviour. To stop alerts from firing when the account signs back in, it is suggested to uncheck the "Include folders that were just discovered" checkbox. As the monitors use an in-ram database, if restarted the previous states are not remembered.
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Read the entire article here...