In Horizon View, the assigned user of VDIs is not showing in the Real-Time console, but there is a registry key that can be used to turn it back on. This was turned off by default due to a performance concern, but it is believed that the underlying issue has been addressed. In version 9 of the integration, assigned user can be retrieved without extra data. @member may have more insight on this. Use with caution. Title: Registry Key to Retrieve Assigned User in Horizon View
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Resolving Logon Duration Analyse Script Issues in Citrix Environment
The user was testing Logon Duration Analyse script on a Citrix environment but it wasn't showing in the Community Scripts window. Suggestions included reimporting SBA.sql or deleting the ControlUp Store folder. After restarting the services and console, the scripts were appearing normally. Thanks to the support provided by other members.
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Can the ControlUp Monitor Upload Time Be Adjusted?
The user asked if it was possible to adjust the monitor upload time, which was answered as being hard coded to 30 minutes with a delay of up to two hours. On-Premise versions are written to disk every 10 minutes while the cloud version is every 30 minutes. No possibility was available to adjust the interval.
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Troubleshooting Access to ControlUp Portal – can access ControlUp Console but not Solve
A user was facing issues while trying to access https://solve.controlup.com/ portal, and was advised to make sure the account has the right permissions in the security policy and to add organization members that right if necessary. The user was then guided to add the org name to the URL, then save the settings, after which the user was able to log in.
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Problems Identifying Data in ControlUp RealTime Console
A user was experiencing discrepancies in the data displayed by the ControlUp RealTime console. It wasn't showing all user sessions and metrics on the top nav bar were not reflecting changes made to filtered views. The discussion resulted in the user being advised that the numbers in the top navigation bar and grid below are refreshed at different intervals and it may be causing discrepancies. Solving the issue should be simple, but the discrepancies make it difficult to identify anything accurately.
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Exciting Announcement: New Mac OS Remote DX Plug-in Available in Beta!
We're introducing the latest addition to our toolkit for enhanced remote diagnostics: the brand-new Mac OS RDX 2.2.2306.12 plug-in!
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Search for Machines by Third Letter in ControlUp Console
It is possible to search for machine name based on the third letter on ControlUp's Management Console by using a wildcard or a regular expression. This isn't documented behavior but instead an consequence of the UI element used. The example of using ^.{4}82 to match machines with characters 5 and 6 set as 82 is given.
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Is it Normal for the ‘From State’ on Service Triggers to be Greyed Out?
The user asked about the 'from state' on service triggers being greyed out - it is normal for this to be the case for services.
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Is PVS device write cache free disk space” still not available to use as a stress indicator in ControlUp
A user inquired if "PVS device write cache free disk space" was available as a stress indicator - it was not, though the Trigger Pack offered a different trigger. The user was looking for overall machine stress, but the individual value didn't roll up to the total. Min Free Space Drive could be used instead for the time being, as a bug has been raised about the missing stress indicator.
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Looking for tips on troubleshooting Protocol latency issues?
This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.
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Read the entire article here...