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ControlUp for VDI (Real-Time DX) Training & Support Archives

ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.

RemoteDX Installation: Privacy Settings and Included Information – Easy Installation vs. GUI

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ControlUp's "easy-button" remotely simulates the same GUI install for Windows with opt-in for private metrics, while the Command line install is opt-out. The accompanying video may be outdated but the feature is present on the page. A UserVoice idea for the opt-out feature can be opened, as it is a requirement for compliance with the GDPR. The "easy button" installer page link is https://www.controlup.com/remotedx/.

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Options to Monitor Missing Services in ControlUp 8.8

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A user asked for options to monitor whether a service is missing, and was suggested to use the new service triggers in ControlUp 8.8. This can be done by monitoring the service stop and not configured status, and including the checkmark for just discovered machines. The user faced difficulty with slower login times and broken communications with banking apps due to their security groups not following vendor AV recommendations.

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ControlUp Agent and Remote DX Installation on an On-Premise Environment

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A user asked about installing the ControlUp agent and Remote DX across an on-premise environment, with IGEL and Windows PCs as clients. In order to control both from the console, version 8.8 and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement set to 1 are required. The Remote DX should be installed via SCCM, as per Microsoft's policy. Full details can be found on the ControlUp Support Upgrade Guide, linked here: https://support.controlup.com/v1/docs/upgrade-guide-for-hybrid-cloud-8-x-to-8-8#upgrade-controlup-agents.

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How to send an email via SMTP in ControlUp?

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A user asked about sending an email via a SMTP server - two options were provided: go to "Settings > Monitors" and select "Monitor Settings", or use the "Send an email alert using local SMTP" action when running a trigger. Additionally, the user was advised to try sending a test message to verify the set-up worked, and was offered a screenshot from @member if needed.

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Why does ‘client NIC speed’ in Demote DX fluctuate in FSLogix support in ControlUp 8.8?

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A user queried how the value 'Client NIC Speed' is calculated in ControlUp 8.8, where they use FSLogix metrics. This value is determined based on the data rate of the NIC which is expressed in bits or bytes per second, and can be accessed through the Device Manager, Command Line, or third-party software. @member then shared a Slack blog post introducing Slack GPT AI, which another user noted looked cool, and offered to open a 'test' channel for experimentation with the technology.

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How to Remotely Uninstall Agents in Citrix Environment After 8.8 Upgrade?”

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A user asked about updating ControlUp agents in a Citrix environment. The user had previously installed manually but encountered an error when updating to 8.8. An uninstall script (https://support.controlup.com/docs/i-can-t-remove-the-controlup-agent-msi-installed-@member) and use of Tanium was suggested to remotely uninstall the agent. Additional topics discussed were ControlUp Sync Scripts for persistent desktops, and RemoteDX and EdgeDX for endpoint devices. Titles: Remote Uninstall of ControlUp Agent 8.8 in Citrix Environment; Remote Uninstall of ControlUp Agent 8.8 in Citrix with Tanium.

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