A user asked why their output was going to Device Events despite the configuration being set to write to an index. After a troubleshoot, they fixed the issue by using the standard ```Write-Output("### SIP DATA BEGINS ###") $output | ConvertTo-Json Write-Output("### SIP DATA ENDS ###")``` instead of their earlier code.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Improving Performance from ControlUp Real-Time Client
A user asked advice on how to help with the real-time client not using a minimum of 1.4 GB RAM, due to the in-ram database the monitors use. It was suggested to connect to the hypervisor and EUC sites only and drill into the machines to connect to the agent. Solve and the web portal are the paths forward, with the ability to open different views in different browser tabs or on multiple screens, as well as stream Session Activity Reports in Solve. The user also asked about the Session Client Report and it was suggested to manage the columns in the presets and to use the ability to share report configurations.
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Read the entire article here...
How Does ControlUp Calculate LAN Latency in Remote DX?
A user inquired about how ControlUp calculates LAN latency in remote DX; ControlUp sends data via the remote DX plugin in the session and currently does not have the ability to configure another IP to ping for the LAN latency. Solutions include using ScoutBees from one or more custom hives or Edge DX as an extra target.
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Read the entire article here...
Gathering Custom Reports with ControlUp Insights
This discussion focused on custom reporting needs and different ways to create and access reports. It was suggested to ask ControlUp for a road map call, and to open a public API as part of the new streaming data project. Insights (on-prem) and PowerShell and Excel were also mentioned as possible ways to create custom reports. Additionally, reports should be stored for one year, rather than having the data in two places, to avoid extra work for users.
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Read the entire article here...
Request for FIPS Config File in ControlUp Real-Time DX
A user asked for the FIPS config file, and were advised that renaming the file could work for various components, and to check out the Support docs page for more information. The Support page is at https://support.controlup.com/docs/solve-on-premises-87-fails-to-connect.
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Read the entire article here...
Adding Entra ID Joined Machines to Control Up
It is possible to add Entra ID Joined machines to Control Up with a DNS record or via the Cloud Connection Sync Script, which adds all machines in an Azure subscription. The Universal Sync Script can also be used to synchronize EUC environments. Instructions for both can be found at https://support.controlup.com/.
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Read the entire article here...
Troubleshooting FSLX Data With ControlUp Agent Logs
The user wasn't seeing any FSLX data and asked if the FSLogix Service values were populated, the agent was on the latest build and manage columns had been added. After checking, they were informed NA meant something had gone wrong and an agent log would be needed.
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Discrepancies between ControlUp Consoles and Universal Sync Script Setup
A user asked about discrepancies between two ControlUp consoles, with some machines showing ‘Install Agent’ in the host column of the machine details. The user was advised to set up the Universal Sync Script (https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script) from GitHub, and asked about their CSM - their account manager who can assist with setup - if needed. The user also asked if all machines were on the same hypervisor.
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Read the entire article here...
Sending MSFT Teams Messages with ControlUp Realtime DX’s Rest Action
A user asked for examples of using Realtime DX's Rest action to send messages to MSFT Teams via the Graph API. It was suggested to follow ControlUp guidelines (https://support.controlup.com/docs/using-webhooks-as-follow-up-action) and use webhooks and Adaptive Cards for Teams. Sample powershell code was provided along with the permissions typically needed (Chat.ReadWrite or ChannelMessage.Send).
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Read the entire article here...
Limiting Access to ControlUp Agentless VMs
A user inquired about limiting access to ControlUp agentless VMs when giving the service account visibility of storage in VMware - this would bring in 191 agentless VMs and exceed their licensing capabilities. It was clarified that the only way to limit the service account is to do it at the cluster level, granting them the "NO ACCESS" role on the clusters not to be managed. The user was advised to reach out to their ControlUp sales team for further assistance on this matter.
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Read the entire article here...