A user asked why they cannot edit the "Shared Credentials" security option on a folder selection. They are not the Roles manager, and another user could edit it. The other user mentioned Agents don't use shared credentials, and typically you don't allow the shared creds globally. There is worry for giving EUC team rights to the servers and VDI workstations in the same hypervisor cluster, and the suggestion was giving read-only permission in the console only without granting the "Run Host Actions".
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
What does “could not find suitable connection credentials” error mean in ControlUp Real-Time DX?
A user encountered error "could not find suitable connection credentials" in VMware and questioned whether anyone knew why. It was found that the issue was resolved with the use of local and shared credentials, and it was suggested that the user should monitor what happens when the monitors get rebooted.
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Read the entire article here...
How to create a ControlUp Custom Dashboard focused on User Experience Metrics
Customers have asked for dashboard metrics related to user experience (such as Remote DX data) but the available metrics are limited to session level metrics or folder-level aggregated values. This has been noted and discussed with ControlUp, and users are waiting for updates. ControlUp Academy can be found at https://cuacademy.controlup.com/.
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Read the entire article here...
When do Backup Files get zipped and moved to the Backup folder in ControlUp Real-Timne DX?
A user wanted to know when Backupfiles are zipped and moved to the Backup folder. They were told this can be set within the monitor settings. Title: How to Manage Backupfiles?
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Read the entire article here...
Help with hung User Sessions in EUC Platforms on ControlUp Real-Time DX
This EUC discussion explored solutions to an issue where user's sessions are hung and don't want to reconnect. ControlUp's Invoke-cuquery can be used to figure out where a user has sessions, and a registry key value can be used to log them off - though this process must be done remotely. Alternately, there may be solutions available through the EUC platform. When sessions don't disconnect, this is usually due to antivirus, onedrive, or any systray tool - the best solution is to add these to the LogoffCheckSysModules registry value.
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Read the entire article here...
Making Machine Names Clickable in Custom Reports in ControlUp Real-Tine DX
A custom report was requested to make the machine names clickable, where the Device IDs can be pulled up and added into the URL. Product Owner @member was challenged with getting the Device IDs via a script and adding it to the report. This feature request was met with enthusiasm and it was suggested to use the Device ID found in the Registry. https://tenant.sip.controlup.com/device/#DeviceID#
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Read the entire article here...
Error: “No DNS entries exist for host” on ControlUp Console
A DNS error was reported on the Console and NSLookup was failing but the Agent status in the Monitor was fine. It was suggested to check the Data Sources tab in the Monitor to see when it first connected to the device, to see if there was an earlier time when there was a DNS entry. The issue was resolved later.
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Read the entire article here...
Troubleshooting Horizon Maintenance Mode Status Display in Real-Time DX
The user asked if the Real-Time DX should show machines with their Horizon Maintenance Mode Status for easy filtering, but the column didn't reflect a state change as expected. The RT console must be connected to the Horizon Connection Brokers API in order to display this information - this was confirmed by two other users, who had both made the same mistake previously. The link for integration can be found at https://support.controlup.com/docs/horizon-integration.
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Read the entire article here...
How to monitor a running service using ControlUp?
ControlUp 8.8 will feature a service monitoring capability, as well as increased visibility and monitor health. Currently, services can be monitored using the real-time console, or by running a scheduled script. Previous versions have had issues with alerting, however in 8.7.0.655 stability has been greatly improved and weekly reboots have aided in this.
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Read the entire article here...
Do I Need To Include All Options when creating a Trigger in ControlUp?
A user asked if they need to specify all options in a given trigger to be notified when the percentage of available machines goes below 49%. They do not need to include the session support, enabled, and maintenance mode metrics in the "To this state" field, as the trigger will look at metrics when the percentage falls below 49%. For a similar trigger, collection can help for the last 3 AND statements, and maintenance mode should be avoided as it gives a false level of availability.
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Read the entire article here...