ControlUp 8.8 will feature a service monitoring capability, as well as increased visibility and monitor health. Currently, services can be monitored using the real-time console, or by running a scheduled script. Previous versions have had issues with alerting, however in 8.7.0.655 stability has been greatly improved and weekly reboots have aided in this.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Do I Need To Include All Options when creating a Trigger in ControlUp?
A user asked if they need to specify all options in a given trigger to be notified when the percentage of available machines goes below 49%. They do not need to include the session support, enabled, and maintenance mode metrics in the "To this state" field, as the trigger will look at metrics when the percentage falls below 49%. For a similar trigger, collection can help for the last 3 AND statements, and maintenance mode should be avoided as it gives a false level of availability.
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How to add new users to ControlUp Real Time DX?
A user asked a question about adding users to a ControlUp setup, with the question of whether it needs to be done via the Login Setup screen in version 8.7 or if it can be done through adding people to an AD group. In order to do this, users need to be added manually. However, ControlUp is working on enhancing its Solve/SAML integration, which will enable new users to be auto created as needed. This would be done with the new DEX platform/login when configured to use SAML. ControlUp will keep @member updated on its progress with the DEX platform.
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Can ControlUp Remote DX be Installed on Dell Devices?
A user asked if the ControlUp Remote DX can be installed on Dell Thin Clients and Dell Wyse 5470 laptops - @member and @member confirmed that this was not on the supported list but that the integrated OS from https://www.dell.com/support/home/en-il/product-support/product/wyse-3040-thin-client/drivers# can be installed, with the RemoteDX, but not EdgeDX. @member helped clarify this, for which they were thanked with a beer.
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Integrating with ServiceNow through ControlUp Solutions
This discussion covers the recommended methods for integrating ControlUp with ServiceNow - these include ControlUp Real-Time DX (VDI & DaaS) or other solutions. ControlUp has an Event Management module which includes integration via Email and Rest API. The blog posts "10 Simple Steps to Build Your Own Integration in ControlUp" and "Control Up Test Drive Part II" provide additional information.
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Not Receiving Any Disk Metrics in ControlUp
The user asked why disk metrics were not showing up, checked if the machines had the Agent connected, and discussed setting triggers for the C drive. Another member encountered Prefmon and language pack issues, and put in a ticket. The trigger settings were discussed as well. Title: Troubleshooting Missing Disk Metrics with ControlUp Agent
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What is the Disk Score Calculation for ControlUp?
A user asked for a KB article regarding the disk score calculation as indicated on their ControlUp pop. The column preset views in the Support Center (https://support.controlup.com/docs/machine-view-actions?highlight=disk%20score) have descriptions for all metrics and meta data columns. Alternatively, the balloon tip that appears when hovering over the column header for 5-7 seconds can also provide useful information.
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Stuck in “estimating the connection quality” with RemoteDX Plugin
A user encountered an issue with RemoteDX where users were unable to reconnect to their disconnected Sessions on an RDS Farm and were stuck in "estimating connection quality". After uninstalling RemoteDX, the issue was solved when importing a Linux Load Balancer (HAProxy) Reg key. The user was thanked for this resolution and it was documented for reference. RemoteDX is not natively supported by RDS but is supported against Citrix/VMware Horizon/AVD. Documentation for RemoteDX can be found at https://support.controlup.com/docs/remote-dx-client-device-metrics.
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How to View Information in Real-Time with EUC Environment in ControlUp
A user asked if information in the console can be viewed in real-time, and was advised that EUC environment needs to be added to the console in order to view this information. Agent deployment is not affected - the steps can be found at https://support.controlup.com/docs/add-xendesktop-site Thank's Landon! This help me!
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Can a Trigger be Created for a Non-System/Application Event Log?
A user asked whether it is possible to create a trigger for an event log that is not System or Application - the answer is yes, but only for administrative logs and not all of them work 100%. It is necessary to add the event log to the Events Controller first. The KB referenced is at https://support.controlup.com/docs/events-pane. The user will open a support ticket to investigate further, as the message generated didn't appear in the ControlUp console.
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Read the entire article here...