A user encountered difficulties using the new Built-In Synchronization feature for ControlUp, specifically with custom mappings and instructions lacking examples. Other users provided helpful tips and guidance on how to properly use the feature, including the use of wildcards and setting the sync to a shorter interval. The discussion ended with the confirmation that the desired actions were accurately assigned.
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
Creating Triggers with ControlUp – A Discussion on Using “Super Triggers”
A team member asked if it was possible to create a trigger for logon duration exceeding a certain time. Another member suggested using average logon duration and getting creative with it. They discussed the idea of nested triggers and using "super triggers" as a workaround to count individual instances of logon duration and trigger an alert when a threshold is reached. The team will continue to look into this solution.
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Read the entire article here...
Fixing Script Errors in ControlUp Version 8.8
A user was having trouble with a script on ControlUp version 8.8. The script was supposed to restart Citrix desktop service when a specific user session went from active to disconnected, but it failed with an error involving a missing key in the dictionary. The user discovered it was a bug in the software and was able to fix it by upgrading to version 9.0. The community script used can be found at https://www.controlup.com/script-library-posts/restart-citrix-desktop-service/
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Read the entire article here...
EDX Software Changes Polling Frequency and Manual Initiation
Regarding EDX, a user asked how quickly it polls for software changes and if there is a way to manually initiate it. It was stated that EDX polls once a day and that the script for it can be found at the location: C:\ProgramData\Avacee\sip_agent\scripts, with the data being stored in the "installed apps" script. Another user mentioned that this location was initially hard to find.
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Understanding the HZ Connection Server Health Status Monitor in ControlUp
A discussion took place about the HZ Connection Server Health Status monitor and what it monitors exactly. The monitor is based on the value that the connection server gives, and it is a VMware thing. The object returned from the soap api is used for the status. The user thanked a member for their assistance and mentioned that there are also horizon related triggers in the trigger packs, which can be found at https://support.controlup.com/docs/en/trigger-packs#vmware-horizon.
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Troubleshooting Advanced Triggers in ControlUp
A user had an issue with an advanced trigger not firing correctly and asked for advice. Other triggers were working, but this one was not. Other users suggested troubleshooting steps such as checking logs and querying the server. The issue was resolved with guidance from the ControlUp team.
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Troubleshooting Missing CVAD Metrics in Solve for EUC Environments
A discussion was held about troubleshooting missing CVAD metrics in Solve. It was mentioned that not enough capacity in the cluster could be the cause and monitoring via historical reporting or the Powershell option can help identify this issue. v9 will also have this data available in Solve.
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Automation Help for DX Mac Agent Deployment in Intune
A user is seeking help with automating the deployment of DX Mac Agent in Intune. Another user offers a script from a customer, with the tenant and device registration code needing to be specified on lines 10 and 11. Additional instructions for scripted deployment of the Mac Agent Manager are provided, with a note that this should only be used for fresh installs.
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Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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Troubleshooting ControlUp Advanced Session Triggers
A user is looking for a way to have a Citrix virtual machine with ControlUp Agent detect if the launching machine does not have ControlUp Remote DX installed. They set up an Advanced Session Trigger with a filter for the Remote DX version, but it did not trigger as expected. Others suggest using the User Logged On trigger instead and making sure all machines are on the latest version of Remote DX. One user is testing this and will update later. However, there may be an issue with the Advanced Session Trigger not recognizing the Account Name and may need to be addressed with ControlUp support.
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Read the entire article here...