It is possible to write data into Device Events from scripts that are not running from ControlUp Edge DX. The ControlUp Knowledge Base provides examples on how to do this, for both events and data. If a script is activated from within Edge DX, any data can be captured in Device Events. The KB article can be found at: https://support.controlup.com/docs/scripting-guide#data-collection
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ControlUp Scripts & Triggers Training & Support Archives
ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.
How to Change the Site for EUC Universal Sync Script in ControlUp?
A user asked how to change the site for the EUC Universal Sync script. The answer is to edit the sitemap.cfg file on the monitor, which can be found at https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script. Monitors' configurations can also be used to change the default site.
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Read the entire article here...
Limiting the Number of Connections in ControlUp Real Time Console
A new user asked if there was a way to limit the number of connections in the ControlUp Real Time Console that a given user can have to the client machines. The suggestion was to use the Solve console, which the user said might not offer the same 'Incidents view'. However, the Audit Log from the Solve console can show all the triggers that were fired and actions ran, as well as limit the 'Connect to Windows Machine' permission. It was suggested to explain the resource constraints to the help desk team and rely on their own principles of self-control. There is no way to detect if too many connections are open, and the Security Policy is all or nothing.
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Read the entire article here...
Monitoring LB VIPs with ADC/Netscalers in ControlUp
This discussion is about monitoring LB VIPs on ADCs/Netscalers, with a user wondering about the proper trigger configuration. They had tested it but got no alert email. It was suggested to use the Netscaler Record Type to get a lot of useful data and also to try manually triggering the alert by unbinding the back end server from the service group to observe the value changes in the console.
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Read the entire article here...
Patch Detection with ControlUp EdgeDX Explained
EdgeDX patches are determined by querying the Windows update. It is possible to manually run the script to check for missing patches. The script uses the Microsoft COM object for Windows updates and may not work with other tools such as Big Fix or Intune.
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Read the entire article here...
Using SessionCreationDate as Trigger Condition for Reports in ControlUp
A user asked if there is a way to use SessionCreationDate as a trigger condition for a report. It was suggested to use Invoke-cuquery and toast popup instead, and a sample sba was pointed out as a resource to create Windows Events. The sample can be found in the ControlUp Community Library.
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Read the entire article here...
Troubleshooting an Elevated Child Process Error in ControlUp
A user experienced issues running a script through ControlUp Console, getting an error message about an elevated child process. Dennis suggested it may be due to User Access Control being enabled, however it was not enabled. A further suggestion was to try the script locally with the quiet switch, however it was reported that this made no difference. Dennis explained that the difference was that a hidden window was created in the non-interactive window session.
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Read the entire article here...
Solving Issues with the ControlUp Monitors Role
A user was experiencing issues with their security policy graying out the ControlUp Monitors role, preventing access to agents. KB article on security best practises was suggested, along with adding the service account to an appropriate role. It was noted that 8.8 On-Prem was released, containing the bugfix, and that the user would be sent a download link. Release notes were also provided.
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Read the entire article here...
Where do AppVolumes and FSlogix Fit in Logon Time Counters with ControlUp?
The user asked where AppVolumes and FSlogix fall in the Logon Time Counters. The answer is "Logon Duration - Other" - as the ControlUp counters detect the duration of the standard Microsoft events. FSLogix has a phase "LoadProfile" and "ShellStart" which ControlUp tracks in ALD, while AppVolumes has similar hooks, though they may cause logon blocking due to executing scripts.
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Read the entire article here...
Resolving Error After Deleting Script from SIP/Scripts in ControlUp
A user deleted a script from sip/scripts, and after running the script, it returned an error stating the script did not exist. It was suggested that saving the script again should recreated it, which the user did and they were then able to push the script to the device.
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Read the entire article here...