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ControlUp Scripts & Triggers Training & Support Archives

ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.

How to Troubleshoot ‘Request Timed Out’ Error When Implementing ControlUp’s High Latency Analysis Script

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A user asked for help with a script found at https://www.controlup.com/script-library-posts/analyze-high-latency-issues/, which was running the full 5 minutes before timing out. A member suggested to change the endpoint IP to the public one if the client is on the same network or at least pingable, but noted that most home firewalls will not allow ping so it will likely time out.

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What command is executed when you right click on a proces and “kill process”?

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When right-clicking on a process and selecting "kill process" using the RT Console, the user asked what command is being executed. They needed to create an automated action to kill winlogon.exe, which is preventing sessions from logging out. It was suggested that they use the Powershell Cmdlets for SOLVE Actions, as found in the ControlUp documentation. Alternatively, a stop-process force or taskkill can be used as part of a logoff trigger.

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How to Select Storage Region and Understand Security in ControlUP (Cloud)?

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A user asked about setting up ControlUp Cloud - the default regional location depends on the user's location and can either be the US or EU. Historical data loss will occur if migration to a different region is requested. The region specific locations are US-East-1 (N. Virginia) and EU-central-1 (Frankfurt). There might also be some customers on eu-west-1 (Ireland). Any client identifiable information should be discussed with the sales team.

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How to Collect and Transfer Non-Native ControlUp Data for PowerBI Visualization?

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A user asked if it was possible to automatically capture user data from endpoints, store it in a csv located in a central shared location, and present it using PowerBI. Both Wouter and someone else responded to confirm that this is possible, though code cannot be shared from outside a customer's environment. The best suggestion is to create a scheduled trigger or a user logon trigger to continuously capture data and aggregate it into one master csv.

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Help Needed with ‘Analyze Logon Duration’ Script: Auto-Action Issue and Incomplete Output

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A user experienced an issue with the "Analyze logon duration" script run as a triggered task, only seeing an error attachment instead of the full output they needed. Ton suggested removing the -ErrorAction SilentlyContinue part to see if this helps, and @member suggested it may be a permission issue. The automated script creates the same output, with priority given to stderr streams over stdout. Users should check the audit log and ensure the logging of events is enabled.

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Options to Monitor Missing Services in ControlUp 8.8

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A user asked for options to monitor whether a service is missing, and was suggested to use the new service triggers in ControlUp 8.8. This can be done by monitoring the service stop and not configured status, and including the checkmark for just discovered machines. The user faced difficulty with slower login times and broken communications with banking apps due to their security groups not following vendor AV recommendations.

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Bypassing Group Policy for PowerShell Scripts

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A user was trying to run a PowerShell script in a script action, but was having issues due to an execution policy blocking the script. The user wanted to know if it was possible to bypass the group policy, to which it was suggested this would be seen as a security vulnerability by Microsoft. A workaround of setting the execution policy on the current user was suggested and seemed to work.

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